Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Praveen K

Bengaluru

Summary

Analytical Quality Control Analyst specializing in data analysis, compliance auditing, and training development. Identifies root causes and implements solutions to enhance service quality. Experienced in quality assurance and process improvement, emphasizing compliance. Fosters team collaboration and problem-solving to drive impactful training initiatives.

Overview

8
8
years of professional experience

Work History

Quality Control Analyst

Omega Healthcare Management Services Private
Bengaluru
12.2021 - Current
  • Analyzed data to identify trends in service quality and compliance, informing improvement initiatives.
  • Collaborated with teams to resolve quality issues and implement effective solutions.
  • Developed training materials for agents on quality standards and best practices.
  • Facilitated audits to ensure adherence to regulatory requirements and policies.
  • Identified deficiencies and performed root-cause analysis to provide actionable insights.
  • Performed root cause analysis on production issues and identified corrective actions.

Senior Executive

Huron Eurasia India Private Limited
Bengaluru
09.2021 - 01.2022
  • Analyzed healthcare data to identify trends and support strategic decision-making.
  • Implemented process enhancements for invoice processing and payment tracking.
  • Trained junior agents on best practices in account management procedures.
  • Reviewed postings and documents for accuracy, correctness, and proper coding.
  • Gathered information from policyholders to ensure accurate records.

Senior Analyst

Omega Healthcare Management Services Private
Bengaluru
06.2018 - 07.2021
  • Analyzed healthcare data to identify trends that informed strategic decisions.
  • Reviewed postings and documents for correctness and proper coding, ensuring compliance and accuracy.
  • Collected additional information from policyholders.
  • Streamlined invoice processing and payment tracking through implemented process improvements.
  • Trained junior agents on best practices for account management procedures.

Education

B.Com -

Lal Bahadur Sastri College
Bengaluru
05-2017

PUC -

Adrasha Pre University College
Bengaluru
04-2013

SSLC -

Indian Children English School
Bengaluru
04-2011

Skills

  • Quality assurance and compliance
  • Audit processes
  • Sampling procedures
  • Data analysis and root cause identification
  • Data visualization
  • Problem solving and critical thinking
  • Training development and process improvement
  • Team collaboration
  • Attention to detail
  • Customer focus

Languages

English
Full Professional
Tamil
Full Professional
Hindi
Full Professional
Kannada
Full Professional
Telugu
Professional

Timeline

Quality Control Analyst

Omega Healthcare Management Services Private
12.2021 - Current

Senior Executive

Huron Eurasia India Private Limited
09.2021 - 01.2022

Senior Analyst

Omega Healthcare Management Services Private
06.2018 - 07.2021

B.Com -

Lal Bahadur Sastri College

PUC -

Adrasha Pre University College

SSLC -

Indian Children English School
Praveen K