Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic
PRAVEEN MUTTIKKAL

PRAVEEN MUTTIKKAL

IT Delivery Manager
Bluffdale,UT

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sr. Service Delivery Manager

Hexaware Technologies
03.2010 - 08.2023
  • Improved service delivery efficiency by implementing new process improvements and monitoring key performance indicators.
  • Managed a team of service professionals, resulting in increased customer satisfaction and timely issue resolution.
  • Reduced client escalations through proactive communication and problem-solving strategies.
  • Implemented continuous improvement initiatives to enhance overall service quality and drive operational excellence.
  • Oversaw the successful launch of multiple projects, achieving on-time delivery while adhering to strict budget constraints.
  • Mentored junior team members, facilitating their professional growth and enhancing overall team performance.
  • Negotiated with vendors to secure competitive pricing for services, reducing operational expenses without compromising quality.
  • Conducted regular service reviews with clients, maintaining transparency and fostering long-term business partnerships.

Senior Unix Administrator

Amdocs DVCI 1
07.2007 - 03.2010
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Maximized system availability through development and testing of contingency plans.
  • Devised scripts and automation tools to improve system efficiency.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Diagnosed and executed resolution for network and server issues.
  • Planned and implemented upgrades to system hardware and software.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Championed best practices in Unix administration throughout the organization by sharing knowledge through trainings and workshops.
  • Provided Tier III support for escalated issues, troubleshooting complex problems quickly to minimize disruptions to business operations.
  • Implemented disaster recovery strategies by designing robust backup plans and conducting regular testing to ensure reliability during emergencies.
  • Deployed virtualization technologies to consolidate resources and achieve cost savings without compromising performance or reliability.
  • Developed custom scripts to automate routine tasks, significantly reducing manual effort and human error rates.
  • Managed complex storage solutions, providing reliable data access and backup capabilities for business continuity purposes.
  • Led a team of Unix administrators to maintain high-performance systems, ensuring smooth operations across the organization.
  • Collaborated with cross-functional teams for successful integration of applications, resulting in seamless end-user experiences.

Unix Administrator

CSS Corp
10.2006 - 06.2007
  • Improved system performance by optimizing Unix server configurations and streamlining processes.
  • Enhanced network security through regular audits, prompt patching, and diligent monitoring of potential threats.
  • Reduced downtime by implementing effective backup strategies and disaster recovery plans for critical systems.
  • Increased system reliability by proactively identifying and resolving hardware and software issues before they impacted users.
  • Collaborated with cross-functional teams to implement robust IT infrastructure solutions tailored to business needs.
  • Spearheaded the migration of legacy applications to modern platforms, resulting in increased efficiency and reduced maintenance costs.

Data Center Customer Engineer

HCL Infosystems
06.2004 - 10.2006
  • Infrastructure and Data Center support and management @ customer siteX 7 production support
  • DC Hardware, software, Operating System, and application support
  • Storage and backup management & Administration
  • User-Group management , Access control & working on tickets
  • Unix and Linux Administration & Windows Administration
  • DC Operation Engineer & Networking Support
  • Change Management , Incident management and implementation management
  • Disaster recovery support & documentation

Education

Bachelor of Computer Applications (BCA) -

IGNOU
2011

Diploma - Electronics Engineering Gov

Technical
2004

Skills

  • Conflict Resolution
  • Budget Management
  • Incident Management
  • Client Relationship Management
  • Change Management
  • Cross-functional Team Leadership
  • Stakeholder Engagement
  • Vendor Management
  • Resource Allocation
  • Risk Assessment
  • Team Building
  • Decision Making
  • Strategic Planning
  • Process Improvement
  • Performance Metrics
  • Technical Support
  • Business Analysis
  • Project Management
  • ITIL Framework
  • Continuous Improvement
  • Problem Solving
  • Quality Assurance
  • Service Level Agreements
  • Customer Satisfaction
  • Operations Support
  • Customer Engagement
  • Risk Mitigation
  • Project Planning
  • Client Relationships
  • Mentoring and Training
  • Workload Management
  • Negotiation
  • Analytical Thinking

Accomplishments

Unix & Linux Administration includes all flavors like HPUX, RedHat, Cent OS, Ubuntu, Solaris, AIX, Kali & SUMA

  • Tibco ETL Middleware OR Cisco Data Virtualization (CDV) OR Composite Information server (CIS) Administration
  • Logical Volume Management (LVM) & managing partitions with parted, Gparted, Fdisk, vxfs and xfs etc
  • Working with LUNs , VPAR , LAPR , NPAR, LVM Formats
  • Working knowledge of storage types Iscsi, SATA, SAS, SAN,NAS, DAS SMB, CIFS, NFS
  • Working Knowledge with EMC , 3PAR , HPEVA , MODEL20 Disk array and RAID technology with mirroring/stripping/floating parity etc
  • Server Build, Operating system (OS) patching, upgrade, update, software installs, go live support, production support, security hardening, security audit and threat & bugs elimination etc
  • User/Group, domain, Password, and authentication management
  • Working knowledge on Ominiback2 and data protector backup software, and BCV copies
  • Working knowledge on cloud platforms like VMware & Microsoft Azure administration and management
  • Data Center on premises and cloud Infrastructure administration
  • Unix Shell Scripting & Ansible playbook automation
  • PCI DSS (Payment Card Industry Data Security Standards) Vulnerability scan, Audit, compliance & remediation
  • Compliance, remediation, and certification on HIPPA, GDPR, HI-TRUST process standards
  • Health Insurance Portability and Accountability Act (HIPPA), General Data Protection Regulation (GDPR) and
  • Health Information Trust Alliance (HI-Trust)
  • Vulnerability management using Rapid7, Qualys and Tenable Nessus scan
  • Version control functions and build management facilities to help manage and build projects using Jira & Rapid SQL
  • Network, system, and infrastructure monitoring with SolarWinds
  • Computer life cycle management and inform financial, contractual, and inventory processes to enable strategic decision making for the IT environment by collecting information from devices with Eracent Enterprise Asset Management (EAM)
  • Analysis endpoint data to detect, predict, respond to and mitigate threats by using Carbon Black
  • Security information and event management (SIEM) and compliance using Qradar
  • Backup & Restoration - VMware Snapshot, Veeam backup management and Azure backup administration
  • Code Migration and version control using bit bucket management.

Certification

Project Management Professional (PMP) Project management Institute (PMI)

HP Certified System Administrator (HPCSA) Hewlett Packard

Additional Information

Work Status : Green Card (GC) / Permanent resident

Timeline

Sr. Service Delivery Manager

Hexaware Technologies
03.2010 - 08.2023

Senior Unix Administrator

Amdocs DVCI 1
07.2007 - 03.2010

Unix Administrator

CSS Corp
10.2006 - 06.2007

Data Center Customer Engineer

HCL Infosystems
06.2004 - 10.2006

Bachelor of Computer Applications (BCA) -

IGNOU

Diploma - Electronics Engineering Gov

Technical
PRAVEEN MUTTIKKALIT Delivery Manager