Aaron Boyd

• Engineered comprehensive network optimization strategy that decreased client’s physical footprint while facilitating a five-year contract renewal.
• Expanded service offerings for two leading Enterprise clients, securing over 20 years of ongoing retention.
• Achieved exceptional customer satisfaction scores by collaborating with teams to implement equipment smoothly.
• Utilized established business relationships to enhance incident management and compliance with SLAs.
• Streamlined internal processes as main liaison between enterprise clients and internal stakeholders.
• Engaged with finance teams to oversee cost tracking and revenue analysis, maximizing profit margins.
• Cultivated robust client partnerships through consistent performance reviews, driving high satisfaction rates.
• Developed strategic initiatives for customer retention and account expansion focused on partnership enhancement.

Ascended through multiple roles of greater responsibility within customer relations department, beginning as Customer Service Agent and achieving position of Sr. Service Delivery Manager, reliably exceeding performance targets.