Precious Agugua Chinelo
McKinney,TX
Summary
Enthusiastic and motivated individual passionate about being in service. Team player works well both independently and within team settings to achieve goals. Skilled communicator, problem solver, and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers and colleagues. Skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Secretary
U-GO Express
05.2018 - 08.2021
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Server
Ihop ACG
11.2019 - 12.2020
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Inspected dishes and utensils for cleanliness.
Cashier
Scheels Sporting Goods
04.2020 - 11.2020
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Welcomed customers and helped determine their needs.
Customer Host
Walmart
05.2021 - 08.2021
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Processed and packaged stock items for customer purchases.
Warehouse Associate
Amazon
06.2021 - 08.2021
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Completed cycle counts and monthly inventory.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Consistently lifted materials weighing as much a 50 pounds.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Loaded, unloaded, and moved material to and from storage and production areas.
Receptionist
The Shannon Center
01.2022 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained confidentiality of information regarding clients and company.
Intake Agent
Saint Xavier University (The Hub Technology)
08.2022 - Current
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases
Education
Communications
Saint Xavier University
Chicago, IL05.2025
High School Diploma -
Heritage High School
Frisco, TX05.2021
Skills
- Organizational Skills
- Public Speaking
- Problem-Solving Skills
- Performance Improvement
- Safety Methods
- Truck Unloading
- Closing Sales
- Creative Thinking
- Team-Building Activities
Timeline
Intake Agent
Saint Xavier University (The Hub Technology)
08.2022 - Current
Receptionist
The Shannon Center
01.2022 - 05.2022
Warehouse Associate
Amazon
06.2021 - 08.2021
Customer Host
Walmart
05.2021 - 08.2021
Cashier
Scheels Sporting Goods
04.2020 - 11.2020
Server
Ihop ACG
11.2019 - 12.2020
Secretary
U-GO Express
05.2018 - 08.2021
Communications
Saint Xavier University
High School Diploma -
Heritage High School
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