Precious Boston
Atlanta,GA
Summary
Proven track record in enhancing quality control measures and customer satisfaction, notably at ProGeorgia. Expert in quality control methodologies and adept at managing high-stress situations, demonstrated through rigorous material inspections and effective dispute resolution. Achieved significant improvements in process efficiency and customer loyalty by leveraging both technical and interpersonal skills.
Overview
24
24
years of professional experience
Work History
Quality Control
ProGeorgia
05.2013 - 05.2023
- Inspected materials before assembly to verify compliance of quality control standards.
- Carried out quality control assessments for DNA analysis software.
- Implemented quality control measures, ensuring all work met or exceeded industry standards.
- Strengthened quality control measures by conducting regular equipment calibration and maintenance.
Nurse Assistant
Grady Memorial Hospital
09.1999 - 10.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
Email Support Representative
Microsoft Teams
09.2019 - 11.2021
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Customer Service Representative
Williams Sonoma Home
09.2018 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Nurse Assistant
Kennestone Hospital
09.2002 - 05.2011
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
Medical Delivery Driver
LabCorp
09.2010 - 12.2010
- Collaborated with pharmacists to ensure proper medication storage during transport and delivery.
- Provided exceptional customer service in every interaction with patients, healthcare professionals, and pharmacy staff.
- Ensured safe transportation of sensitive medical products via careful handling and adherence to protocols.
- Increased overall efficiency through consistent communication with dispatchers regarding route updates, delays, or changes.
Education
Carver High School
Columbus, GA04.1997
Skills
- Geospatial data quality control
- Air Quality Control
- Orthotic Quality Control
- Quality control methodologies
Timeline
Email Support Representative
Microsoft Teams
09.2019 - 11.2021
Customer Service Representative
Williams Sonoma Home
09.2018 - 06.2019
Quality Control
ProGeorgia
05.2013 - 05.2023
Medical Delivery Driver
LabCorp
09.2010 - 12.2010
Nurse Assistant
Kennestone Hospital
09.2002 - 05.2011
Nurse Assistant
Grady Memorial Hospital
09.1999 - 10.2022
Carver High School
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