Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Precious Byakutaga

Charlotte,NC

Summary

Detail-oriented and results-driven professional with a background in customer service. Seeking a position to apply my skills in account maintenance, issue resolution. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction and business goals. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries and implementing customer service policies.

Overview

7
7
years of professional experience

Work History

Customer Service

PNC Bank
10.2022 - Current
  • Provided company information and policies to customers upon inquiry and answered questions in a timely manner.
  • Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
  • Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
  • Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.

Manager

Harris Teeter
02.2021 - 07.2022
  • Prepared food items and assisted customers, demonstrating effective communication and problem-solving skills.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Youth Committee Chair

Bunyoro Kitara Convention
04.2020 - 07.2022
  • Organized and chaired meetings for planning youth activities during the convention
  • Managed volunteers and oversaw the budget for the youth hub.
  • Facilitated committee membership elections.
  • Proposed ideas and participated in meetings and activities to improve quality of work and work processes.
  • Coordinated, generated or created documents to distribute to committee.
  • Communicated with project staff to coordinate committee-related activities.

Manager

Dominos
07.2017 - 02.2021
  • Established and reviewed performance targets, overseeing efficient operations and employee development
  • Selected, trained, and developed staff.

06.2019 - 08.2019
  • Collaborated with fellow students on group assignments and engaged with community organizations.

Education

Bachelor of Arts - Theater

University of North Carolina At Charlotte
05.2022

Associate of Arts -

Central Piedmont Community College
08.2019

High School Diploma -

Hawthorne Academy of Health Sciences
05.2016

Skills

  • Leadership
  • Creative Problem Solving
  • Complaint handling
  • Effective Communication
  • Hardworking
  • Intermediate Computer Skills
  • Listening Skills
  • Team Collaboration
  • De-Escalation Techniques
  • Call center experience

Awards

  • President’s Award (CPCC)
  • TOP 5 Fastest Pizza Maker in the District (Dominos)
  • Academic Achievement Robert G. Fowler College Scholarship (UNCC)
  • A.B. Honor Roll (High School, 10th-11th grade)

Timeline

Customer Service

PNC Bank
10.2022 - Current

Manager

Harris Teeter
02.2021 - 07.2022

Youth Committee Chair

Bunyoro Kitara Convention
04.2020 - 07.2022

06.2019 - 08.2019

Manager

Dominos
07.2017 - 02.2021

Associate of Arts -

Central Piedmont Community College

High School Diploma -

Hawthorne Academy of Health Sciences

Bachelor of Arts - Theater

University of North Carolina At Charlotte

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Precious Byakutaga