Precious Creswell
Hazelwood,Mo
Summary
Dynamic Revenue Cycle Vendor Management Coordinator with a proven track record at SSM, enhancing operational efficiency through optimized invoice processing and streamlined vendor onboarding. Adept in EPIC software and committed to fostering team collaboration, I consistently improve vendor performance and client satisfaction, driving impactful results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Revenue Cycle Vendor Management Coordinator
SSM
St. Louis, MO
03.2021 - Current
- Adhere to organizational, departmental, compliance and regulatory policies and procedures
- Efficiently processed invoices
- Facilitated smooth transition for new vendors, ensuring operational continuity
- Maintained precise records of vendors confidentiality agreements forms
- Used EPIC for daily reports, promoting data-driven decision making
- Streamlined vendor onboarding, enhancing operational efficiency and compliance
- Optimized invoice processing systems, reducing errors by 15%
- Enhanced vendor performance tracking, increasing efficiency by 20%
- Centralized vendor data, enhancing system reliability and access
Patient Account Representative I
SSM
St. Louis, MO
01.2018 - 03.2021
- Streamlined claim processing, enhanced payment efficiency, and reduced denied claims
- Mentored new hires, fostering team expertise and cohesion
- Resolved credit balance and managed refund processes
- Pioneered denial recovery tactics, improving financial outcomes
- Initiated effective billing protocols, reducing payment delays
Customer Service Representative
United Healthcare Group
Maryland Heights, MO
08.2015 - 01.2018
- Managed complex inquiries, ensuring accurate benefits explanations and eligibility information
- Monitored and updated 100+ clients' account daily to prevent service lapses
- Resolved varied customer service challenges through detailed analysis and tailored solutions
- Provided empathetic customer support, improving client trust and service quality
- Enhanced customer satisfaction by effectively resolving billing and technical issues
- Optimized billing process accuracy, reducing discrepancies
- Elevated client retention through proactive issue resolution and follow-ups
Education
BS - Health Management
Lindenwood University
St. Charles,MO12.2020
Skills
- Vendor Coordination Expertise
- Invoice processing
- Vendor onboarding
- Customer service
- Time management
- Team collaboration
- Payment reconciliation
- EPIC software
- Confidentiality management
- Decision-making
- Database Optimization
- Problem solving
- Technical Troubleshooting Support
- Account Information Maintenance
Timeline
Revenue Cycle Vendor Management Coordinator
SSM
03.2021 - Current
Patient Account Representative I
SSM
01.2018 - 03.2021
Customer Service Representative
United Healthcare Group
08.2015 - 01.2018
BS - Health Management
Lindenwood University