Precious Curry
Shreveport,LA
Summary
Highly skilled Remote Customer Service Representative with a proven track record in delivering exceptional customer experiences. Adept at handling inquiries from various channels, analyzing information, and providing accurate and timely responses. Demonstrated proficiency in navigating complex systems and documenting interactions. Strong communication, problem-solving, and customer-focused skills.
Overview
8
8
years of professional experience
Work History
Disaster Assistance Rep
Dialog Direct
02.2022 - Current
- Responded to inquiries from dental or vision professionals, groups, subscribers, and customers.
- Analyzed and determined appropriate responses to telephone, electronic, and written inquiries.
- Provided information on eligibility, benefits, claims status, and other customer queries.
- Documented each customer encounter or resolution in the appropriate computer tracking system.
- Conducted outreach activities to identify and engage disaster survivors that may require assistance.
Seasonal Customer Service Representative
Telvista
Dallas, TX
10.2020 - 01.2022
- Educated customers on promotions to enhance sales.
- Clarified customer questions about policies and procedures with a friendly and knowledgeable approach.
- Listened closely to customers, found solutions to problems, and made recommendations based on extensive product knowledge.
- Handled online and hard copy forms, routing them to the appropriate department.
Healthcare Customer Service Representative
Teleperformance
Shreveport, LA
10.2016 - 09.2020
- Resolved customer grievances, collaborating with team members to achieve creative solutions.
- Updated records with all interactions and customer transactions.
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.
- Ensured compliance with healthcare industry regulations and maintained confidentiality of patient information.
- Maintained client confidentiality according to HIPAA regulations at all times.
Seasonal Customer Service Representative
Continuum Global Solutions
Dallas, TX
09.2019 - 09.2020
- Maximized satisfaction by anticipating needs and offering expert support.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach.
- Maintained a high level of customer service in a fast-paced call center environment.
- Employed an empathetic approach to maximize opportunities and build rapport with customers.
- Utilized prescribed customer interaction models and scripts to uncover customers' needs.
- Handled basic account update procedures and common requests to maintain current system information.
- Consistently met and exceeded performance targets for customer satisfaction and issue resolution.
Education
High School Diploma -
C.E. Byrd High School
Shreveport, LA09.2016
Some College (No Degree) -
Post University
Waterbury, CTSkills
- Customer Service Excellence
- Inquiry Resolution
- Communication
- Information Analysis
- Documentation
- Problem Solving
- Sales Enhancement
- Product Knowledge
- Policies and Procedures
- Empathy
- Order Inquiries
- System Navigation
- Billing Accuracy
- Time Management
Timeline
Disaster Assistance Rep
Dialog Direct
02.2022 - Current
Seasonal Customer Service Representative
Telvista
10.2020 - 01.2022
Seasonal Customer Service Representative
Continuum Global Solutions
09.2019 - 09.2020
Healthcare Customer Service Representative
Teleperformance
10.2016 - 09.2020
High School Diploma -
C.E. Byrd High School
Some College (No Degree) -
Post University