Precious Francis
Biloxi,MS
Summary
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Overview
28
28
years of professional experience
Work History
Technical Advisor
Kelly Connect/Apple
Remote
06.2023 - 02.2025
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
Patient Success Representative
Resmed By Brightree
Remote
07.2022 - 05.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Mental Health Technician
Palestine Regional Medical Center
Palestine, TX
06.2021 - 06.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patient confidentiality in accordance with HIPAA.
- Maintained patient records, documenting changes in patient condition.
- Participated in patient education, helping to reinforce concepts and treatment plans.
Order Filler
Wal-Mart Distribution Center
Palestine, TX
03.2018 - 08.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Order Selector
Brookshire Grocery Company
Tyler, TX
09.2018 - 01.2020
- Detail-oriented Order Picker with experience working in various large warehouse environments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Dialysis Technician
Fresenius Medical Center
Palestine, TX
08.2017 - 06.2019
- Performed routine quality control and safety checks on all equipment.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Merchandiser
Kellog's
Palestine, TX
06.2015 - 04.2017
- Answered customer questions regarding store merchandise, department information, and pricing.
- Established strong vendor relationships to maintain and support business..
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
Cashier/Customer Service
Kwik Stop
Palestine, TX
08.2013 - 02.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized various software applications to process customer orders.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
customer service representative
JCPenney
01.1997 - 01.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
N/A - Diploma
Palestine High School
Palestine, TX05.2021
Dental Assistant Diploma - Dental Assisting
Arch Dental Assistant Academy
Tyler, TX02.2021
Skills
- Customer service skills
- Call Center Representative
- Set up new accounts for customers ,look up account information and provide excellent customer service
- Certified Dental Assistant
- Customer Focus & Orientation — Highly Proficient
- November 2019
- Responding to customer situations with sensitivity
- Tendency to be well-organized, rule-abiding, and hard-working
- Identifying and resolving common customer issues
- Addressing concerns and using sensitivity when responding to needs and feelings of patients
- Development in any professional field
Relocation
Willing to relocate to
Timeline
Technical Advisor
Kelly Connect/Apple
06.2023 - 02.2025
Patient Success Representative
Resmed By Brightree
07.2022 - 05.2023
Mental Health Technician
Palestine Regional Medical Center
06.2021 - 06.2022
Order Selector
Brookshire Grocery Company
09.2018 - 01.2020
Order Filler
Wal-Mart Distribution Center
03.2018 - 08.2021
Dialysis Technician
Fresenius Medical Center
08.2017 - 06.2019
Merchandiser
Kellog's
06.2015 - 04.2017
Cashier/Customer Service
Kwik Stop
08.2013 - 02.2016
customer service representative
JCPenney
01.1997 - 01.2000
N/A - Diploma
Palestine High School
Dental Assistant Diploma - Dental Assisting
Arch Dental Assistant Academy