Richard Isaac Brown
TaskUs
San Antonio,TX
11
years of professional experience
Inventive Technical Advisor eager to find novel and productive solutions for each agent's issue. Adapts to unique complaints and queries by performing independent research. Experienced with providing technical guidance and support. Utilizes problem-solving techniques to enhance client satisfaction and operational efficiency. Knowledge of industry standards and best practices ensures delivery of high-quality solutions.
Work History
Technical Advisor
7 Years 3 Months- Resolved customer technical issues through troubleshooting, account review, and accurate case documentation.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Promptly did independent and self-paced research to find solutions to issues
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with colleagues in both domestic and international support facilities.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Maintained familiarity with API, Kibana, and authentication mechanisms for all supported products.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Served as primary point of contact for triaging technical issues.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Handled approximately 20 assists per day to address inquiries and concerns.
Uber Eats Driver
5 Months- Picked up restaurant orders and delivered meals promptly using app-based navigation.
- Verified order accuracy before departure to support correct customer deliveries.
- Managed flexible routes and schedules to complete deliveries efficiently.
- Maintained vehicle cleanliness and readiness for consistent service availability.
- Followed app instructions, traffic laws, and delivery protocols during each trip.
- Operated delivery vehicles safely and efficiently.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Salesman
2 Years 3 Months- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Fostered relationships with customers using account management skills to bolster future sales opportunities.
- Trained and mentored new sales representatives.
Cashier Team Lead
3 Years 6 Months- Worked with the management team to implement the proper division of responsibilities.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Responded to customer questions and requests in a prompt and efficient manner.
- Answered customer telephone calls promptly and in an appropriate manner.
- Identified potential shoplifters and alerted management.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Assisted customers with prompt and polite support in-person and via telephone.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Engaged with customers in a sincere and friendly manner.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma - General
Skills
Customer service-oriented
Technical aptitude
Strong work ethic
Sales experience
Friendly demeanor
Goal-oriented
Training and development
Active listening skills
Computer skills
Critical thinking
Analytical skills
Technical support triage
Timeline
Uber Eats Driver
Uber Eats
01.2026 - 06.2026Read More
Technical Advisor
TaskUs
07.2019 - CurrentRead More
Salesman
Alamo Communication Group
03.2019 - 06.2021Read More
Cashier Team Lead
Academy Sports Outdoors
09.2015 - 03.2019Read More
Copperas Cove High School
High School Diploma from General
Read More