Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Precious Londow

Katy,Tx

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Escalations Manager

JPMorgan Chase
08.2023 - Current
  • Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
  • Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
  • Streamlined escalation processes for quicker issue resolution and improved customer experience.
  • Implemented new training programs to equip team members with skills necessary for handling challenging situations effectively.
  • Collaborated with cross-functional teams to develop strategies for reducing escalations and improving overall support quality.
  • Demonstrated a consistent track record of success in managing challenging customer situations, resulting in increased trust and loyalty from both customers and colleagues.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.

Private Client Banker

JPMorgan Chase
06.2020 - 03.2023
  • Delivered strong results in new account acquisition through strategic prospecting and networking efforts.
  • Streamlined internal processes to improve efficiency, leading to faster response times for clients'' requests.
  • Built long-lasting relationships with high-net-worth clients, earning their trust and loyalty.
  • Assisted in organizing community outreach events, raising brand awareness among prospective clientele.
  • Collaborated with banking partners to maximize cross-selling opportunities and drive business growth.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Helped clients make informed decisions about financial future.
  • Educated clients on financial topics and best practices.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Developed and maintained strong relationships with clients to maximize satisfaction.

Consumer Online Technical Support

JPMorgan Chase
02.2017 - 08.2020
  • Provided technical support to end-users by troubleshooting database issues promptly.
  • Managed approximately 300 incoming calls, per day from customers.
  • Documented standard operating procedures for consistent technical support delivery across the organization.
  • Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
  • Enhanced customer satisfaction by providing timely and effective technical support for field applications.
  • Enhanced end-user experience by providing exceptional technical support and assistance.
  • Optimized user experience for clients through effective troubleshooting and technical support.
  • Enhanced team productivity with comprehensive training programs and technical support resources.
  • Improved customer satisfaction by providing timely and efficient technical support for various products.
  • Assisted clients with technical support issues and general inquiries.
  • Handled escalated calls for technical support to back up team members.
  • Delivered high-quality technical support, resolving customer issues promptly and effectively.

Education

High School Diploma -

Solid Rock Christian Academy
Beaumont, TX
07.2014

Skills

  • Coaching and mentoring
  • Goal setting and achievement
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Team leadership
  • Active listening
  • Decision-making
  • Conflict resolution
  • Employee training
  • Time management abilities

Accomplishments

  • Collaborated with team of 30 in the development of new product called Sapphire Banking.
  • Coached and mentored a team of 40 new hires, providing training, performance feedback, and ongoing support and skill development.
  • Trained and coached new hire teams on procedures and compliance requirements for newly launched banking products, ensuring seamless integration into daily operations.
  • Partnered with management to plan and execute remote readiness during the COVID-19 pandemic, ensuring 100% of bankers received required equipment and recourses enabling rapid transition to remote work while maintaining service quality.

Timeline

Escalations Manager

JPMorgan Chase
08.2023 - Current

Private Client Banker

JPMorgan Chase
06.2020 - 03.2023

Consumer Online Technical Support

JPMorgan Chase
02.2017 - 08.2020

High School Diploma -

Solid Rock Christian Academy

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