Precious Lovett
Adelanto,CA
Summary
Experienced Customer Service Representative and Manager, Collaborative Leader with Excellent Organizational, Communication and Multi-Tasking Skills
Overview
16
16
years of professional experience
Work History
Night Auditor
Hilton Grden Inn
Rancho Cucamonga, CA
05.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Legal Processing Assistant II
Superior Court Of California, County Of San Bern.
Fontana, CA
05.2018 - 02.2023
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Office Assistant/Student Peer Advisor
Victor Valley College
Victorville, CA
08.2016 - 05.2018
- Helped students develop organizational, time management and study skills.
- Advocated for students to access available resources.
- Collaborated with counselors and department chair to address problems and grow student success.
- Advised students on educational, career and social opportunities.
- Performed all administrative and clerical office duties including maintaining individual student files, making copies, and sending faxes.
Front Desk Receptionist/Night Auditor
Courtyard By Marriott
Rancho Cucamonga, CA
08.2013 - 08.2015
- Performed nightly updates to room charges and rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Monitored facility security for guest and personnel safety.
Hotel Front Desk Supervisor
Country Inn And Suites
Ontario, CA
12.2008 - 09.2012
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Oversaw front desk staff of approx. 10 employees including initial hospitality training, cash handling and scheduling.
Bank Teller
Wells Fargo
Highland, CA
07.2007 - 12.2008
- Serviced customers by receiving deposits and loan payments, cashing checks, selling cashier's checks, traveler's checks and bonds
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Cross-sold bank products.
- Maintained balanced cash drawer.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Bachelor of Science - Accounting
California State University - San Bernardino
San Bernardino, CA06.2025
Associate of Science - Mathematics
Victor Valley College
Victorville, CA06.2018
Skills
- Office Supervision
- Shift Scheduling
- Account Audits
- Records Management
- Administrative Support
- Document Control Support
- Exceptional Telephone Etiquette
- Privacy and Confidentiality
- Positive Reinforcement Strategies
- Reconciling Cash Drawers
- Customer Relationship Development
Timeline
Night Auditor
Hilton Grden Inn
05.2023 - Current
Legal Processing Assistant II
Superior Court Of California, County Of San Bern.
05.2018 - 02.2023
Office Assistant/Student Peer Advisor
Victor Valley College
08.2016 - 05.2018
Front Desk Receptionist/Night Auditor
Courtyard By Marriott
08.2013 - 08.2015
Hotel Front Desk Supervisor
Country Inn And Suites
12.2008 - 09.2012
Bank Teller
Wells Fargo
07.2007 - 12.2008
Bachelor of Science - Accounting
California State University - San Bernardino
Associate of Science - Mathematics
Victor Valley College