Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Precious Pledge

Precious Pledge

Marion,AR

Summary

Proven track record in enhancing customer satisfaction and retention at Amazon, leveraging strong communication skills and a positive attitude. Skilled in inventory replenishment and security awareness, with experience in upholding FAA requirements. Excelled in roles requiring meticulous attention to detail and safety, notably as an Aircraft Cleaner at American Airlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Aircraft Cleaner

American Airlines
11.2023 - 04.2024
  • Safely used chemicals and other cleaning equipment.
  • Cleaned aircraft's cockpit and replaced headsets as instructed.
  • Documented completed work with logs of hours, supply use and notable incidents or findings.
  • Cleaned, sorted and stored equipment inside aircraft spaces.
  • Operated de-icing equipment such as truck-mounted cranes and sprayers.

Front of House Employee

Chik-Fil-A
02.2021 - 10.2022
  • Helped guests at tables when in need of assistance.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Customer Support Specialist

Amazon
05.2019 - 01.2021
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Marion High School
Marion, AR
05.2014

Skills

  • Inventory Replenishment
  • Security awareness
  • FAA requirements understanding
  • Upholstery Cleaning

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully completed two-week security training program.
  • Resolved product issue through consumer testing.

Certification

  • Certified Deicer, American Airlines - 2023-2024
  • Certified security officer, phelps 2022-2023

Timeline

Aircraft Cleaner

American Airlines
11.2023 - 04.2024

Front of House Employee

Chik-Fil-A
02.2021 - 10.2022

Customer Support Specialist

Amazon
05.2019 - 01.2021

High School Diploma -

Marion High School

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