Precious Richards
Kinsey,AL
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
10
10
years of professional experience
Work History
Banker
Wells Fargo
06.2022 - Current
- Communicate effectively with internal communications to resolve issues or concerns with customers or others within the branch
- Maintain knowledge of current bank practices to provide quality services to customers
- Perform as point of contact with customers and assist with goals to help their financial needs.
Service Manager
Wells Fargo
07.2021 - 06.2022
- Observe and provide feedback to team members to further develop strong customer service skills
- Ensure appropriate staffing levels to meet customers' needs
- Take ownership of the issue and follow up to ensure the issue is resolved.
Lead Teller
Wells Fargo
02.2018 - 07.2021
- Leading a team of tellers to ensure that customer service standards are met and exceeded
- Listen carefully to customers, displaying empathy for the customers' situation
- Display a high level of integrity, trustworthiness, and professionalism at all times.
Full-time Teller
Wells Fargo
12.2014 - 02.2018
- Follow all safety rules and regulations
- Provide customers with safe, courteous, and professional service
- Processing customer transactions, such as deposits, withdrawals, and transfers.
Part-time Teller
Wells Fargo
08.2013 - 12.2014
- Directed team members on how to follow company's guidelines
- Supported team with inventory readiness daily
- Redesigned company's merchandise display to increase sales.
Education
Bachelors -
Central Christian College of Kansas
McPherson, KS05.2015
Diploma -
Abbeville High School
Abbeville, AL05.2006
Skills
- Well organized and detail oriented
- Ability to lead and assist others
- Excellent customer service and communication skills
- Maintains customer's confidentiality regarding accounts
References
Available upon request
Timeline
Banker
Wells Fargo
06.2022 - Current
Service Manager
Wells Fargo
07.2021 - 06.2022
Lead Teller
Wells Fargo
02.2018 - 07.2021
Full-time Teller
Wells Fargo
12.2014 - 02.2018
Part-time Teller
Wells Fargo
08.2013 - 12.2014
Bachelors -
Central Christian College of Kansas
Diploma -
Abbeville High School
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