Kayla Walker
Winter Haven,USA
Summary
I would like to advance my professional career utilizing my previous qualifications to obtain a position within an established company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Banker
AXIOM BANK
09.2024 - Current
- Managing daily operations of the branch, ensuring compliance with banking regulations and standards.
- Analyzing financial data to identify trends and recommend strategies for improving client portfolios.
- Collaborate with cross-functional teams to launch new banking products, driving market competitiveness.
- Assisting customers with setting up or closing account such as DDA's, Savings, and CD's.
- Developing and maintaining strong customer relationships, providing exceptional service and advice.
- Maintaining strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivering exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educating customers on features and benefits of banking products and services.
- Balancing teller drawer/TCR machines, vault, and ATM deposits.
Sales Professional
ZALES
08.2023 - 09.2024
- Utilized effective communication techniques to present company products and services.
- Built and maintained relationships with key customers to ensure repeat business.
- Analyzed customer feedback data to improve customer experience satisfaction levels.
Store Lead
HELZBERG DIAMONDS
09.2021 - 08.2023
- Maintaining the store upon the manager's absence, training new employees, inventory control, ability to generate sales to exceed personal sales goals, end of day balancing, merchandising, following up with clients, greeting each client with a positive and energetic work ethic.
Team Member
THE UPS STORE
09.2020 - 09.2021
- Receiving and processing packages for shipment, assisting clients with basic business needs, printing, binding, cutting of booklets for business presentations, leasing mailboxes, keeping store in compliance with the standard, and ordering supplies.
Administrative Assistant
SOUTHPARK ANIMAL HOSPITAL
05.2020 - 09.2020
- Client communications, restrain/assist with procedures, updating patients' records, scheduling appointments, communicate with veterinary supply companies, assist with kennel care, restock, clean, curbside service, overcoming customer objectives, and basic administrative duties.
Office Manager
FINKS JEWELERS
03.2017 - 03.2020
- Basic administrative duties, inventory control, daily balancing, writing up repair estimates, assisting sales professionals with daily tasks, receiving and shipping merchandise, security management, assisting with online sales.
Store Manager
PAWTIQUE HOLISTIC PET SHOPPE
04.2016 - 12.2018
- Prescribing natural remedies, assisting with purchases, grooming, daily balancing, building and implementing advertisement items, stocking products, ordering supplies, pricing supplies, maintaining online orders.
Store Manager
THE UPS STORE
11.2013 - 04.2016
- Oversaw four locations, monitoring expenses, providing weekly reports to owners, maintaining inventory, graphic design services, notarizing proper documents for clients, training new employees, and keeping locations in compliance with company standards.
Education
No Degree -
Levine CPCC
Charlotte, NCSkills
- Strong work ethic
- Dedicated
- Reliable
- Efficient
- Handling transactions with accuracy
- Quick learner
- Excellent communication skills
- Highly organized
- Team player
- Handling objectives with the best outcome
- Creative thinker
- Cash management
- Cross-selling expertise
- Goal planning
- Customer Service-oriented
Certification
- Management training- Ricoh business center, 2013-2015
- High School diploma, 2010
Timeline
Banker
AXIOM BANK
09.2024 - Current
Sales Professional
ZALES
08.2023 - 09.2024
Store Lead
HELZBERG DIAMONDS
09.2021 - 08.2023
Team Member
THE UPS STORE
09.2020 - 09.2021
Administrative Assistant
SOUTHPARK ANIMAL HOSPITAL
05.2020 - 09.2020
Office Manager
FINKS JEWELERS
03.2017 - 03.2020
Store Manager
PAWTIQUE HOLISTIC PET SHOPPE
04.2016 - 12.2018
Store Manager
THE UPS STORE
11.2013 - 04.2016
No Degree -
Levine CPCC