Ebony Davis

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

• Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
• Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
• Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
• Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
• Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.

• Contributed to the overall success of the team by sharing insights and best practices gleaned from various projects, fostering a culture of continuous learning.
• Ensured client satisfaction by delivering high-quality translations that met or exceeded expectations while adhering to established guidelines.
• Collaborated with fellow interns for efficient project completion and higher quality translations.
• Maintained open lines of communication with project managers, ensuring timely updates on project progress and potential challenges.
• Provided constructive feedback to peers during group review sessions, fostering an environment of continuous improvement.
• Enhanced translation accuracy by proofreading and editing translated materials.

. Tracked were cars where in the process, as well as views documents . Checked inventory on cars .

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.