Precious Royal
Customer Service Rep
Orlando,FL
Summary
Highly trained professional talented in Customer Service and Cooking meals. Analytical problem-solver seeking Customer Service position to apply expertise and enhance care. Resourceful Dietary Aide with extensive knowledge of food service practices and proven customer service skills. Compassionate and detail-oriented worker with dedication to safety and productivity. Extensive knowledge of rehabilitation centers and dietary meal services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Cook/Dietary Aide
Apopka Health And Rehabilitation
Apopka, FL
09.2020 - 06.2022
- Customer service, dietary, nursing, nutrition
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Organized and planned medical nutrition therapy for 80 patients and residents.
Cook
Winter Park Care and Rehabilitation Center
, Florida
09.2018 - 03.2020
- Prepared meals from scratch
- Prepared beverages orders
- Operated grill
- Basic kitchen serving duties
- Maintained health and sanitation standards
- Diligently washed and sanitized all equipment and surfaces
- Supervised kitchen staff
- Prepped ingredients
- Cooks from scratch
- Tasted, smelled and pierced food with fork to verify sufficient cooking.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared food items in compliance with recipes and portioning control guidelines.
EVS Technician
AdventHealth
Orlando, FL
08.2021 - 03.2022
- Washed blinds, windows and walls with natural cleaning solutions to remove contaminants and pollutants.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed and blended cleaning solutions to proper concentrations.
- Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
- Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Cook/Dietary Aide
RIO PINAR HEALTHCARE
Orlando, FL
12.2017 - 08.2018
- Managed kitchen
- Prepared meals in accordance with customer dietary requests
- Washed, peeled and prepared ingredients for a commercial kitchen
- Ensured cooked food was correct temperature according to compliance guidelines
- Maintained recipe quality
- Prepared beverages orders
- Set prep station
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Cook/Food Service Worker
TUSKAWILLA NURSING & REHAB
Winter Springs, FL
10.2017 - 03.2018
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Created appealing food arrangements for party trays and specialized orders.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Circulated kitchen area to receive work assignments and identify support tasks.
Activation Specialist
Bluegreen Vacations
Orlando, FL
04.2017 - 12.2017
- Answer Inbound and outbound calls to customers looking to utilize their previously purchased vacation packages
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Shift Manager
Wendys
Orlando, FL
12.2015 - 12.2017
- Food prep, cash handling, data entry, slight maintenance.
Sales Associate
Central Florida Medical Solutions
Winter Park, FL
09.2014 - 12.2015
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Conducted 20 outbound phone calls daily to reach potential clients and market medical topical products and services.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
Education
diploma -
Wekiva High School
Apopka, FL 08.2007 - 06.2011
Skills
Skills UsedCustomer service skills Shift LeaderTaco Bell - Orlando, FLNovember 2010 to September 2014Delivered exceptional service by greeting and serving customers in a timely, friendly mannerManaged inventory, closing duties, including restocking items and reconciliation I also made andWhether the deposits at the end of the night after successfully closing out registersSkillsManagement SkillsCash HandlingCash ManagementCashieringData Entry
Sanitation practices
Meal Preparation
Diabetic lifestyle planning
Meal planning and preparation
Dietary habits evaluation
Critical Thinking
PPE Compliance
Accomplishments
- Maintenance (5 years)
- Food Prep (6 years)
- Customer Service (6 years)
- Fast Food
- Food Service
- Busser
- Mathematics (3 years)
- Driving Experience (2 years)
- Time Management (8 years)
- Computer Skills (3 years)
- Driving (6 years)
- Computer Skills (2 years)
- Phone Etiquette (1 year)
- Computer Literacy (1 year)
- Cooking
- Dietary Aide Experience
- Food Handling
- Kitchen Experience
- Kitchen Management Experience
- Meal Preparation
- Inventory Control
- Microsoft Word
- Food Production
- Cleaning Experience
- Food Safety
- Culinary Experience
- Retail Sales
- Telemarketing
- Shift Management
- Outbound Sales
- Certifications and Licenses
- Driver's License
- January 2015 to January 2023
- Assessments
- Conscientiousness — Expert
- March 2020
- Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting
- Full results: Expert
- Cleaner Fit — Highly Proficient
- March 2020
- Measures the traits that are important for successful cleaners
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Willing to relocate to:, Altamonte Springs, FL - Kissimme, FL - Winter Park, FL Authorized to work in the US for any employer
Timeline
EVS Technician
AdventHealth
08.2021 - 03.2022
Cook/Dietary Aide
Apopka Health And Rehabilitation
09.2020 - 06.2022
Cook
Winter Park Care and Rehabilitation Center
09.2018 - 03.2020
Cook/Dietary Aide
RIO PINAR HEALTHCARE
12.2017 - 08.2018
Cook/Food Service Worker
TUSKAWILLA NURSING & REHAB
10.2017 - 03.2018
Activation Specialist
Bluegreen Vacations
04.2017 - 12.2017
Shift Manager
Wendys
12.2015 - 12.2017
Sales Associate
Central Florida Medical Solutions
09.2014 - 12.2015
diploma -
Wekiva High School
08.2007 - 06.2011