Precious Royal
Customer Service Rep
Orlando,FL
Summary
Highly trained professional talented in Customer Service and Cooking meals. Analytical problem-solver seeking Customer Service position to apply expertise and enhance care. Resourceful Dietary Aide with extensive knowledge of food service practices and proven customer service skills. Compassionate and detail-oriented worker with dedication to safety and productivity. Extensive knowledge of rehabilitation centers and dietary meal services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Cook/Dietary Aide
Apopka Health And Rehabilitation
Apopka, FL
09.2020 - 06.2022
- Customer service, dietary, nursing, nutrition
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Organized and planned medical nutrition therapy for 80 patients and residents.
Cook
Winter Park Care and Rehabilitation Center
, Florida
09.2018 - 03.2020
- Prepared meals from scratch
- Prepared beverages orders
- Operated grill
- Basic kitchen serving duties
- Maintained health and sanitation standards
- Diligently washed and sanitized all equipment and surfaces
- Supervised kitchen staff
- Prepped ingredients
- Cooks from scratch
- Tasted, smelled and pierced food with fork to verify sufficient cooking.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared food items in compliance with recipes and portioning control guidelines.
EVS Technician
AdventHealth
Orlando, FL
08.2021 - 03.2022
- Washed blinds, windows and walls with natural cleaning solutions to remove contaminants and pollutants.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed and blended cleaning solutions to proper concentrations.
- Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
- Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Cook/Dietary Aide
RIO PINAR HEALTHCARE
Orlando, FL
12.2017 - 08.2018
- Managed kitchen
- Prepared meals in accordance with customer dietary requests
- Washed, peeled and prepared ingredients for a commercial kitchen
- Ensured cooked food was correct temperature according to compliance guidelines
- Maintained recipe quality
- Prepared beverages orders
- Set prep station
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Cook/Food Service Worker
TUSKAWILLA NURSING & REHAB
Winter Springs, FL
10.2017 - 03.2018
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Created appealing food arrangements for party trays and specialized orders.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Circulated kitchen area to receive work assignments and identify support tasks.
Activation Specialist
Bluegreen Vacations
Orlando, FL
04.2017 - 12.2017
- Answer Inbound and outbound calls to customers looking to utilize their previously purchased vacation packages
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Shift Manager
Wendys
Orlando, FL
12.2015 - 12.2017
- Food prep, cash handling, data entry, slight maintenance.
Sales Associate
Central Florida Medical Solutions
Winter Park, FL
09.2014 - 12.2015
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Conducted 20 outbound phone calls daily to reach potential clients and market medical topical products and services.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
Education
diploma -
Wekiva High School
Apopka, FL 08.2007 - 06.2011
Skills
Skills Usedundefined
Accomplishments
- Maintenance (5 years)
- Food Prep (6 years)
- Customer Service (6 years)
- Fast Food
- Food Service
- Busser
- Mathematics (3 years)
- Driving Experience (2 years)
- Time Management (8 years)
- Computer Skills (3 years)
- Driving (6 years)
- Computer Skills (2 years)
- Phone Etiquette (1 year)
- Computer Literacy (1 year)
- Cooking
- Dietary Aide Experience
- Food Handling
- Kitchen Experience
- Kitchen Management Experience
- Meal Preparation
- Inventory Control
- Microsoft Word
- Food Production
- Cleaning Experience
- Food Safety
- Culinary Experience
- Retail Sales
- Telemarketing
- Shift Management
- Outbound Sales
- Certifications and Licenses
- Driver's License
- January 2015 to January 2023
- Assessments
- Conscientiousness — Expert
- March 2020
- Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting
- Full results: Expert
- Cleaner Fit — Highly Proficient
- March 2020
- Measures the traits that are important for successful cleaners
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Willing to relocate to:, Altamonte Springs, FL - Kissimme, FL - Winter Park, FL Authorized to work in the US for any employer
Timeline
EVS Technician
AdventHealth
08.2021 - 03.2022
Cook/Dietary Aide
Apopka Health And Rehabilitation
09.2020 - 06.2022
Cook
Winter Park Care and Rehabilitation Center
09.2018 - 03.2020
Cook/Dietary Aide
RIO PINAR HEALTHCARE
12.2017 - 08.2018
Cook/Food Service Worker
TUSKAWILLA NURSING & REHAB
10.2017 - 03.2018
Activation Specialist
Bluegreen Vacations
04.2017 - 12.2017
Shift Manager
Wendys
12.2015 - 12.2017
Sales Associate
Central Florida Medical Solutions
09.2014 - 12.2015
diploma -
Wekiva High School
08.2007 - 06.2011
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