PRECIOUS STEPHEN
Springfield Gardens,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Intern
MTA B&T ITST - Tolling Operations
07.2023 - Current
- Process Subpoenas
- Work closely with Account Administrator on correcting Ez pass accounts.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Budget Assistant
Advanced Science Research Center
10.2022 - Current
- Designed and implemented effective budgeting policies and procedures.
- Create receipts in CUNYfirst.
- Notify end users, vendors and purchasing agent of any discrepancies.
- Monitor available balances on open POs, and notify the business office team and end Users
- Reach out to vendors and end users to identify missing invoices.
- Forward invoices that belong to other CUNY schools as appropriate.
- Developed and maintained monthly overtime report to address inefficiencies agency-wide.
- Collect receipt documents (packing lists, delivery confirmations) from end users and match receipt documents with invoices and POs.
Call Center Representative
DOITT( 311)
07.2021 - Current
- Answer incoming calls within 24-hours/7-days/week operation in professional courteous manner
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Have excellent telephone etiquette and communication skill
- Collaborate with DOITT and CUNY program staff as needed
- Consistently maintained 93 % customer service satisfaction ratings through quality control .
- Manage over 50 customersper day
Event Usher
Kingsborough Community College
01.2019 - 05.2020
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments and issued tickets.
- Established some settings
- Provided information about current and future events at facility.
- Manage over 20 customer per day
Student Aide
Access-abilities Service
09.2019 - 04.2020
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Manage over 3 students per day
- Worked under direction of licensed teacher in and outside of class
Marketing Manager
Complete Kitchen
01.2018 - 01.2019
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed over 15 customers per day
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Education
Bachelor of Science - Finance
York College of The City University of New York
Jamaica, NY05.2025
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2022
High School Diploma -
High Class Comprehensive High School
9 Muritala Mohammed St, Ikotun 102213, Lagos, NG07.2017
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Multitasking and Prioritization
- Creative Problem Solving
- Computer Proficiency
- Time Management
- Proficiency in Microsoft Office and G Suite
- Database Management
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Bookkeeping Operations
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Timeline
Intern
MTA B&T ITST - Tolling Operations
07.2023 - Current
Budget Assistant
Advanced Science Research Center
10.2022 - Current
Call Center Representative
DOITT( 311)
07.2021 - Current
Student Aide
Access-abilities Service
09.2019 - 04.2020
Event Usher
Kingsborough Community College
01.2019 - 05.2020
Marketing Manager
Complete Kitchen
01.2018 - 01.2019
Bachelor of Science - Finance
York College of The City University of New York
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
High School Diploma -
High Class Comprehensive High School
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