PRECIOUS STEPHEN
Queens,NY
Summary
Achieved high levels of customer satisfaction through effective communication and relationship-building. Drove process improvements that enhanced service delivery and operational efficiency. Cultivated partnerships that contributed to business growth and client retention.
Overview
8
8
years of professional experience
Work History
Intern
MTA B&T ITST - Tolling Operations
07.2023 - 09.2025
- Executed subpoena processing to ensure compliance with legal requirements.
- Work closely with Account Administrator on correcting Ez pass accounts.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Budget Assistant
Advanced Science Research Center
01.2022 - 04.2023
- Established and enforced effective budgeting protocols to enhance financial management.
- Executed receipt creation in CUNYfirst to facilitate efficient transaction processing.
- Communicated discrepancies to end users, vendors, and purchasing agents to ensure resolution.
- Monitored available balances on open purchase orders to ensure timely notifications to business office team and end users.
- Collaborated with vendors and end users to ensure accurate tracking of missing invoices.
- Managed invoice distribution process to ensure accurate routing to respective CUNY institutions.
- Created and updated monthly overtime report to identify and address inefficiencies across the agency.
- Executed matching of receipt documents with invoices and purchase orders to ensure accurate record-keeping.
Call Center Representative
DOITT( 311)
01.2020 - 11.2021
- Oversaw incoming call management to guarantee timely responses within 24 hours.
- Achieved high customer satisfaction rating through implementation of proactive one-call resolutions for issues.
- Demonstrated superior telephone etiquette and communication skills during professional interactions.
- Spearheaded collaboration initiatives with DoITT and CUNY program staff to optimize project outcomes.
- Attained and maintained 93% customer service satisfaction ratings by implementing stringent quality control measures.
- Managed daily customer interactions with over 50 clients to enhance satisfaction and retention.
Marketing Manager
Complete Kitchen
01.2018 - 06.2019
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed over 15 customers per day
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Education
Bachelor of Science - Finance
York College of The City University of New York
Jamaica, NY12.2025
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2022
Skills
Upbeat and Positive Personality
Accomplishments
- Resolved product issue through consumer testing.
Education
true
Languages
English
Full Professional
Timeline
Intern
MTA B&T ITST - Tolling Operations
07.2023 - 09.2025
Budget Assistant
Advanced Science Research Center
01.2022 - 04.2023
Call Center Representative
DOITT( 311)
01.2020 - 11.2021
Marketing Manager
Complete Kitchen
01.2018 - 06.2019
Bachelor of Science - Finance
York College of The City University of New York
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York