PRECIOUS STEPHEN
Queens,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Intern
MTA B&T ITST - Tolling Operations
Broadway, NY
06.2023 - 12.2025
- Process Subpoenas
- Work closely with Account Administrator on correcting Ez pass accounts.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Budget Assistant
Advanced Science Research Center
New York, NY
10.2022 - 05.2023
- Create receipts in Cunyfirst.
- Notify end users, vendors and purchasing agent of any discrepancies.
- Monitor available balances on open POs, and notify the business office team and end Users
- Reach out to vendors and end users to identify missing invoices.
- Developed and maintained monthly overtime report to address inefficiencies agency-wide.
Call Center Representative
DOITT( 311)
07.2021 - 02.2022
- Answer incoming calls within 24-hours/7-days/week operation in professional courteous manner
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Have excellent telephone etiquette and communication skill
- Consistently maintained 93 % customer service satisfaction ratings through quality control .
- Manage over 50 customer's per day
Event Usher
Kingsborough Community College
01.2019 - 05.2020
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments and issued tickets.
- Established some settings
- Provided information about current and future events at facility.
- Manage over 20 customer per day
Student Aide
Access-abilities Service
09.2019 - 04.2020
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Manage over 3 students per day
- Worked under direction of licensed teacher in and outside of class
Education
Bachelor of Science - Finance
York College of The City University of New York
Jamaica, NY12.2025
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2022
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Multitasking and Prioritization
- Computer Proficiency
- Time Management
- Proficiency in Microsoft Office and G Suite
- Database Management
- Outstanding communication skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Languages
English
Full Professional
Timeline
Intern
MTA B&T ITST - Tolling Operations
06.2023 - 12.2025
Budget Assistant
Advanced Science Research Center
10.2022 - 05.2023
Call Center Representative
DOITT( 311)
07.2021 - 02.2022
Student Aide
Access-abilities Service
09.2019 - 04.2020
Event Usher
Kingsborough Community College
01.2019 - 05.2020
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Bachelor of Science - Finance
York College of The City University of New York