Precious Turner
Spring
Summary
Dynamic professional with a proven track record in customer service and POS system operations, demonstrated during tenures at companies like Ross Dress for Less. Excelled in enhancing customer satisfaction and streamlining transactions, achieving significant sales increases through expert upselling and conflict resolution. Skilled in fostering teamwork and maintaining a professional appearance, consistently delivering exceptional customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Ross Dress for Less
02.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Waitress
Palette Indian Kitchen
11.2022 - 02.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Drive-Thru Cashier
Burger King
10.2019 - 11.2022
- Balanced cash drawer at beginning and close of shift.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Maintained accurate records of transactions following company procedures.
Education
High School Diploma -
Spring High School
Spring, TX06-2021
No Degree - Medical Assistant
Interactive College Technology
Houston, TX12-2025
Skills
- Department reset
- POS system operations
- Store maintenance
- Policy and procedure adherence
- Teamwork
- Phone etiquette
- Conflict resolution
- Customer service
- Customer assistance
- Professional appearance
- Microsoft Word
Certification
- Microsoft Word
Timeline
Retail Sales Associate
Ross Dress for Less
02.2023 - Current
Waitress
Palette Indian Kitchen
11.2022 - 02.2023
Drive-Thru Cashier
Burger King
10.2019 - 11.2022
High School Diploma -
Spring High School
No Degree - Medical Assistant
Interactive College Technology
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