Precious Yates
New York,NY
Summary
Dynamic professional with a proven track record in inventory optimization and customer service excellence, notably at The Travel Agency DTB. Expert in ERP systems and adept at fostering customer trust through patience and empathy. Achieved significant improvements in inventory accuracy and customer satisfaction, leveraging strong skills in supply chain coordination and cannabis education.
Overview
6
6
years of professional experience
Work History
Budtender
The Travel Agency
11.2024 - Current
- Greet customers warmly and ensure a welcoming environment.
- Assist customers in selecting products based on their needs and preferences.
- Provide accurate information about product usage, effects, and compliance guidelines.
- Address customer inquiries or concerns professionally and knowledgeably.
- Process sales transactions accurately using the point-of-sale (POS) system.
- Verify customer identification and ensure compliance with legal purchase limits.
- Promote dispensary specials, loyalty programs, or new products to customers.
- Maintain accurate cash handling and end-of-day reconciliation procedures.
Budtender
Cookies LLC
05.2022 - 08.2024
- Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Supported community outreach initiatives by participating in educational events, furthering the public"s understanding of cannabis benefits.
- Utilized strong interpersonal skills to build
- rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Checked guests' photo identification for validity and age requirements.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
Assistant Inventory Manager
RCM Technologies
02.2019 - 11.2023
- Optimized order fulfillment processes, ensuring timely delivery of products to customers.
- Reduced stock discrepancies with diligent monitoring and prompt resolution of issues.
- Developed comprehensive reports on inventory metrics, providing valuable insights for decision-making processes.
- Initiated process improvements through thorough analysis of current systems and identification of areas for enhancement.
- Analyze sales trends, seasonal demand, and production schedules to forecast inventory needs.
- Develop inventory strategies to balance supply and demand while minimizing holding costs.
- Generate reports on inventory performance, stock levels, and shrinkage rates.
- Ensure compliance with regulatory and safety standards for inventory storage and handling.
- Implement and monitor systems to track inventory and identify improvement areas.
- Collaborate with sales, purchasing, and store teams to align inventory plans with organizational goals
- Supervised and trained inventory staff, ensuring adherence to policies and procedures.
- Delegated tasks effectively and monitor performance to maintain operational efficiency.
- Foster a collaborative work environment to improve team dynamics and productivity.
Education
J.D. -
John Jay College of Criminal Justice
New York, NYSkills
- Patience and empathy
- Cleanliness and hygiene
- Maintaining confidentiality
- POS system operation
- Enthusiasm for cannabis education and advocacy
- Loss prevention
- Product merchandising
- Inventory optimization
- Warehouse organization
- Shipping and receiving
- ERP systems proficiency
- Supply chain coordination
Timeline
Budtender
The Travel Agency
11.2024 - Current
Budtender
Cookies LLC
05.2022 - 08.2024
Assistant Inventory Manager
RCM Technologies
02.2019 - 11.2023
J.D. -
John Jay College of Criminal Justice
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