Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
BusinessAnalyst
Precious Leiann Rayray

Precious Leiann Rayray

Phoenix,AZ

Summary

Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member Amazon

Amazon
Phoenix, AZ
05.2021 - Current
  • Organized and restocked supplies to support operations and team productivity.
  • Took orders from patrons and input selections into store computer system.
  • Stocked shelves and cases with new or transferred items.
  • Assisted management with inventory control and stock ordering.
  • Sorted and packaged products to prepare for processing or shipment.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Maintained professionality and efficiency while working closely with leadership.
  • Maintained adequate supply of approved safety and PPE supplies for work force.

IT Support Specialist

Amazon
Phoenix, AZ
01.2022 - 05.2023
  • Installed and supported desktop software titles and add-ons.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.

Brand Ambassador Team Lead

Forever 21
Scottsdale, AZ
12.2021 - 12.2022
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Promoted positive company image through superior customer service experiences.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Shared feedback and ideas with management to improve processes.
  • Maintained inventory integrity and accuracy to protect company assets.
  • Worked with employers to identify and stock optimum products.
  • Tracked market and competitor activities to stay current on products and consumer preferences.
  • Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.

Student Worker

Purple Greens
Phoenix, AZ
08.2019 - 07.2022
  • Worked in fast-paced, ever-changing environment.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Followed recipes and customer requests to prepare meals.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Re-stocked, organized and arranged service and food stations.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Cleaned utensils, dishes and glasses for customer use.
  • Acquired new skills to support team and further accommodate customer needs.

Education

Bachelor of Science - Cyber Security Information Science

Arizona State University
Tempe, AZ
05.2023

High School Diploma -

H.P Baldwin High School
Wailuku
05.2019

Skills

  • Forklift Operation
  • Valid Driver's License
  • Clear Communication
  • Teamwork and Collaboration
  • PPE Compliance
  • Store Opening and Closing
  • Supplies Monitoring and Restocking
  • Heavy Lifting
  • Customer Service
  • Quality Control Checks
  • Technical Troubleshooting
  • Windows XP/Vista
  • Call Center Operations
  • Customer Support Needs Assessment
  • Hardware Upgrades
  • Help Desk Support
  • Microsoft Certification
  • Microsoft Windows and Office
  • Computer Diagnostics
  • Analytical and Methodical
  • Error Detection
  • Software Evaluation
  • System Performance Assessment

Languages

English
Native/ Bilingual
Spanish
Professional
French
Limited

Certification

RayrayLeiann
  • Forklift's, Amazon - 2021
  • Computer Network, Amazon - 2021

Timeline

IT Support Specialist

Amazon
01.2022 - 05.2023

Brand Ambassador Team Lead

Forever 21
12.2021 - 12.2022

Crew Member Amazon

Amazon
05.2021 - Current

Student Worker

Purple Greens
08.2019 - 07.2022

Bachelor of Science - Cyber Security Information Science

Arizona State University

High School Diploma -

H.P Baldwin High School

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Precious Leiann Rayray