Summary
Overview
Work History
Education
Skills
LANGUAGES
Work Availability
Work Preference
Interests
Websites
Timeline
Predrag Jovanović

Predrag Jovanović

Niš

Summary

I'm an experienced IT professional with nearly 15 years in the field, recently focused on system administration, cloud infrastructure, and automation. At Pattern, I managed Azure, AWS, and Google Workspace environments, streamlined workflows, and supported both IT teams and end users.

I enjoy solving problems, whether it’s behind the scenes or through direct support. From DNS and domain management to scripting and user troubleshooting, I aim to keep systems running smoothly and make things easier for everyone.

I'm used to working US time zones and supporting global teams. Always learning, always improving, and ready to tackle new challenges.

Overview

15
15
years of professional experience

Work History

System administrator (Hybrid)

Pattern (US)
01.2023 - 08.2025
  • Administered and optimized cloud and hybrid environments including Microsoft Azure, Entra ID, AWS, and Google Workspace.
  • Used GAM for advanced Google Workspace automation—streamlining user provisioning, delegation, and group policy management.
  • Managed Okta and Entra ID for identity and access control, including SSO, MFA, security policy enforcement and app assignment.
  • Maintained domain infrastructure (DNS, SPF, DKIM, DMARC), ensuring secure and reliable email flow.
  • Built custom automation workflows to eliminate repetitive tasks, improve IT operations, and support compliance.
  • Provided technical leadership to a team of L1/L2 technicians, fostering a culture of knowledge-sharing and proactive support.

IT Support Technician L2 (Hybrid)

Pattern (US)
11.2022 - 01.2023
  • Establish Niš and Kraljevo office IT wise from the ground up serving ~150 hybrid employees working from Serbia. (Wi-Fi, Printers, FortiAP, FortiSwitch, FortiGate, Zoom Rooms)
  • Procure, setup and deliver laptops for the local workforce (170 units)
  • Handle user access, ticket escalation from L1 techs, assist in IT projects and many other L2 tech duties.

System administrator \ Network Engineer (On-site)

Lmb SOFT (Germany)
09.2021 - 11.2022
  • From the IT team of three, my role was to take care of the LAN/WAN network security aspect of the company. Supporting 5 offices in 3 countries with a total user base of around 100.
  • My main duties were to maintain and support FortiGate firewalls, Mikrotik routers and IPSec/GRE tunnels that were already set in place but I have dealt with everything from helpdesk up to systems administration with everything being on-prem.

IT Officer (On-site)

Vinci Terna Construction JV (France and Greece)
10.2018 - 09.2021
  • The sole IT Admin for a construction company in charge of Belgrade Airport renovation and refurbishment. Around 120 permanent users under my care.
  • I was in charge of all local IT aspects since the JV was starting from ground zero and had support from the Head Office located in France for the in-house IT tools.
  • Wrote procedures, contracts, procurement, dealt with security alongside office infrastructure, computers, printers, meeting rooms, Azure, O365 etc. In short, I was the whole IT department.

Computer Repair and IT Support Technician (On-site and Field)

Computer Design (Serbia)
08.2010 - 09.2018
  • My IT career stepping stone and a big part of who I am today. CD is a family owned company established by my Father in 1994.
  • We supported various small to medium businesses in Serbia and worked with walk-in customers as well. I faced various challenges as the customer base were from various branches and all of them had different needs that required flexibility.
  • I gained a lot of skills by working here as I have dealt with anything from electronics repair to LAN infrastructure and Systems administration.

Education

High School Diploma -

ETŠ “Mija Stanimirović”
01.2010

Skills

Core Skills

IT Infrastructure & Systems

  • Installation, maintenance, and optimization of on-prem and cloud environments

  • Windows Server (Active Directory, DNS, DHCP) and Linux systems (Ubuntu, Debian)

  • Virtualization platforms: VMware, Hyper-V

Cloud & Identity Management

  • Azure, Entra ID, AWS, and Google Workspace administration

  • Enterprise app integration, SSO configuration, Okta, MS Purview, conditional access policies

  • Google Workspace automation using GAM

Networking & Security

  • LAN/WAN setup, firewall and VPN configuration, network monitoring

  • Access control, CCTV, physical security systems

  • Email authentication (SPF, DKIM, DMARC), cybersecurity best practices

Automation & Scripting

  • Workflow automation using PowerShell, Bash, Python

  • Onboarding/offboarding, system monitoring, and reporting automation

Backup & Recovery

  • Planning, implementation, and testing of BCDR strategies

  • Familiarity with backup tools and disaster recovery solutions

IT Operations & Support

  • Helpdesk and remote support management (L1/L2)

  • Asset lifecycle and IT procurement

  • Troubleshooting hardware/software issues across distributed environments

Soft Skills

  • Team Leadership & Mentoring – Managing and coaching junior IT staff

  • Project Management – Planning, budgeting, and executing IT projects

  • Vendor Relations – Procurement and service contract negotiation

  • Technical Communication – Writing documentation, translating tech for non-technical stakeholders

  • Analytical Thinking – Strong problem-solving and incident resolution skills

LANGUAGES

English (Fluent)
Serbian (Native)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureWork from home optionCareer advancement

Interests

Cars

Travel

Timeline

System administrator (Hybrid) - Pattern (US)
01.2023 - 08.2025
IT Support Technician L2 (Hybrid) - Pattern (US)
11.2022 - 01.2023
System administrator \ Network Engineer (On-site) - Lmb SOFT (Germany)
09.2021 - 11.2022
IT Officer (On-site) - Vinci Terna Construction JV (France and Greece)
10.2018 - 09.2021
Computer Repair and IT Support Technician (On-site and Field) - Computer Design (Serbia)
08.2010 - 09.2018
ETŠ “Mija Stanimirović” - High School Diploma,

Similar Profiles

CREATE PROFILE