PREETI SHASTRI
Cincinnati
Summary
Dynamic leader with proven ability to enhance organizational performance through effective team building and customer service strategies. Demonstrated success in quickly adapting to new roles and implementing impactful changes that drive company growth. Expertise in training, monitoring, and morale-boosting techniques to elevate employee engagement and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead
Apple Inc.
New York
07.2024 - Current
- Tracked GBI portal to innovate sales strategies effectively.
- Monitored Net Promoter Scores, creating a tracker for management coaching plans.
- Collaborated with leaders across departments to promote desired behaviors and quarterly priorities.
- Served as ambassador for Pride@Apple, advocating for inclusivity and diversity initiatives.
Interim Manager
Apple Inc.
Cincinnati
07.2025 - 01.2026
- Led cross-functional team of 50 employees across sales, technical support, and customer success to uphold service excellence standards at Apple.
- Monitored key performance indicators, increasing customer assistance from 45 to 67 quarter to date.
- Collaborated with Senior Leadership to design and implement strategies for workflow optimization and new product launches.
- Developed sales coaching plans to enhance connect and personalize utilization, achieving service conversion rates of 82% and 20.6% quarter to date.
- Championed diversity, equity, and inclusion initiatives as Lead for Women@Apple, Retail East through mentorship and community programs.
Lead
Apple Inc.
Bellevue
03.2023 - 07.2024
- Consistently monitored Net Promoted Scores and the iPhone Focus Report and collaborated with the MGR+ team to support coaching strategies to drive results.
- Collaborated with the Business Team MGR to drive engagement. As a result, business engagement went from 24% to 52%.
- Ambassador for Women @Apple.
Sales Expert
Apple, Inc.
Seattle
04.2022 - 03.2023
- A consistent high performer in the product zone with 80% Apple Care + , 97 Team Member Score and the highest sales revenue during the iPhone 14 Launch.
- Helped train, develop and motivate over 50 new hires during the busy holiday season.
- Acted as Inclusion and Diversity Champion.
Specialist
Apple, Inc
Cincinnati
08.2021 - 04.2022
- Consistently maintained a goal of 60% and higher attached Apple Care plus.
- Set a goal for business engagement and built skills and was able to get 37 business introductions the first Quarter of hire.
- Acted as Volunteer Champion.
Visitor Experience Lead
Lois And Richard Rosenthal Contemporary Arts Center
Cincinnati
03.2018 - 08.2021
- Trained a team of 6 in using the language of architecture and space.
- Designed and curated spatial experiences through interactive dialogues.
- Responsible for discovering and connecting local artists and vendors to the museum gift shop director. Increased revenue by 9% during COVID and lockdown.
Education
Some College (No Degree) - Environmental Engineering, Biology, Creative writing
Cincinnati State
Cincinnati, OHSome College (No Degree) - Architecture, Space Psychology, Industrial Design
CEPT University
Ahmedabad, IndiaSkills
- Sales strategies
- Customer experience
- Performance monitoring
- Workflow optimization
- Coaching strategies
- Customer relationship management
- Business engagement
- Cross-functional collaboration
- Inclusion initiatives
- Team leadership
- Problem solving
- Effective communication
- Strategic planning
- Leadership
- Communication
- Collaboration
- Multitasking Abilities
Languages
- Fluent in Gujarati
- Fluent in Hindi
- Fluent in Urdu
- Fluent in Sanskrit
Language Skills
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
English
Full Professional
Certification
Medical Neuroscience, Duke University
Affiliations
SEWA
Helped women that were battered and trafficked get high school GEDs.
Designed Educational programs. (1995-2004)
Helped women that were battered and trafficked get high school GEDs.
Designed Educational programs. (1995-2004)
Timeline
Interim Manager
Apple Inc.
07.2025 - 01.2026
Lead
Apple Inc.
07.2024 - Current
Lead
Apple Inc.
03.2023 - 07.2024
Sales Expert
Apple, Inc.
04.2022 - 03.2023
Specialist
Apple, Inc
08.2021 - 04.2022
Visitor Experience Lead
Lois And Richard Rosenthal Contemporary Arts Center
03.2018 - 08.2021
Some College (No Degree) - Environmental Engineering, Biology, Creative writing
Cincinnati State
Some College (No Degree) - Architecture, Space Psychology, Industrial Design
CEPT University