Ronak Patel
Bel Air,MD
Summary
Hi, there - It's nice to e-meet you! With a passion for the sweet spot where meaningful work, mindful practices, and motivation to define (or redefine) success, I am an experienced IT professional with a successful track record in hardware installations and support, team management, and project delivery. Possesses in-depth knowledge of IT systems and languages like C++ and Java. Possesses CompTIA A+ certification. Adept at troubleshooting and hardware and software issues, performing successful hardware upgrades without disrupting service, and recommending hardware upgrades to management. Has a proven track record of improving overall productivity through standardization and promoting worksite safety. Holds experience in inventory quality control and providing accounting and reporting oversight. Strong leadership and interpersonal skills, with the ability to resolve conflicts, communicate effectively, and drive performance.
Overview
5
5
years of professional experience
Work History
Desktop Support Specialist II
Under Armour
Baltimore, MD
09.2023 - Current
- Prioritize and field IT ticket requests, providing technical support through email and phone, troubleshoot and issue resolution to maintain system performance levels.
- Prioritize and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
- Install and configured hardware, software and network components according to established standards.
- Apply internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
- Track hardware assets, ordering equipment to maintain accessible inventory.
- Resolve printer-related issues by troubleshooting print jobs, installing drivers and replacing parts when necessary.
- Manage remote backup and restoration services for new and replacement systems, maintaining consistent data integrity and transmission compliance with company policies.
- Provide remote provisioning using UMS and Citrix cloud to maintain secure, consistent connectivity for remote workers.
IT Hardware Installations and Support Technician
CompuCom
Various locations
12.2022 - 09.2023
- Installed and performed minor repairs to hardware, software, or peripheral equipment
- Repaired equipment with new parts and replace inoperable items
- Dispatched to various sites to perform maintenance on failed equipment
- Reconfigured old workstations and install new workstations at various sites
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems
- Troubleshot malfunctions and solve issues of service equipment quickly and fully
- Completed scheduled appointments at various locations on time to drive quality service
- Supported IT inspections based on internal and regulatory requirements
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Inventory Replenishment Supervisor
GXO Logistics
Aberdeen, MD
01.2022 - 11.2022
- Provided daily KPI reporting and adjusted production levels to supplement warehouse operations to maintain customer satisfaction
- Established work procedures and schedules to track daily staffing to meet labor needs for optimal production levels
- Managed replenishment department preparing items for entry into e-comm robotics field, quality control clerks and powered industrial truck operators
- Provided associate training in E-com field prep, staging and replenishment, iBod operation, quality control processes and safety procedures
- Checked inventory system data with a physical stock count, correct computation, or count problems, or investigate and report internal inconsistencies
- Analyzed Power Business Intelligence reports and site data to project and successfully coordinate site level labor management to meet or exceed warehouse UPH
- Overlooked all the picking areas and maintain the Robotics Systems to run clear
- Handled 20-25 employees daily and 30-41 employees during peak season.
Robotic and Desktop Support Technician
GXO Logistics
Aberdeen, MD
08.2019 - 12.2021
- Provided technical expertise in daily operation of robotics automation field
- Provided technical expertise as on-site SME and advanced enterprise support in the Windows and Linux operating environments while maintaining SLA guidelines and client satisfaction
- Acted as liaison between leadership team, GreyOrange and IT infrastructure teams during critical events and site emergencies with 24hr on call coverage
- Imaged, deployed, installed, upgraded, and maintained PC systems, Cisco networking equipment, mobile devices, industrial scanners, industrial printers, network printers, RF devices, VOIP phones, AV equipment, proprietary software packages and security updates
- Created and maintained documentation on processes and procedures, end-user, and new technician training for all Microsoft O365 applications, GXO proprietary WMX systems and ServiceNow
- Remedy escalated issues using Active directory, Solar Winds, PowerShell, and command line tools to diagnose and address complex hardware and networking issues
- Managed and maintained the database of all facility fixed IT assets, CMDB CI asset administration and execute lifecycle management procedures to maintain site preparedness levels
- Researched and developed robotic improvements to enhance overall department efficiency.
Education
Bachelor of Science - Information Technology (System Management)
University of Maryland Global Campus
05.2022
Skills
- Microsoft Suite
- C
- Java
- Windows operating systems
- CompTIA A Certification
- Network Infrastructure
- PC Hardware Installation and configuration
- IT systems and support
- Problem resolution and troubleshooting
- System Implementation
- Inventory management and control
- Leadership and interpersonal skills
Timeline
Desktop Support Specialist II
Under Armour
09.2023 - Current
IT Hardware Installations and Support Technician
CompuCom
12.2022 - 09.2023
Inventory Replenishment Supervisor
GXO Logistics
01.2022 - 11.2022
Robotic and Desktop Support Technician
GXO Logistics
08.2019 - 12.2021
Bachelor of Science - Information Technology (System Management)
University of Maryland Global Campus
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