PREM KUMAR GADHANKI
Summary
Engineering Leader with over 22 years of IT experience, specializing in managing complex projects across Security, Marketing, Finance, and eCommerce sectors. Proven track record in developing scalable systems and aligning IT strategies with business objectives, including successful management of Capital One Messaging Pipeline and Dell’s B2B eCommerce platform. Expertise in AI/ML technologies and cloud-native applications, driving innovative solutions that enhance customer engagement. Strong analytical skills and leadership qualities foster collaboration and a winning engineering culture.
Overview
18
18
years of professional experience
Work History
Senior Manager (Engineering Leader) – Enterprise Tech Marketing and Messaging
CAPITAL ONE
03.2024 - Current
- Senior Software Engineering Manager for the In-App Messaging Platform which sends targeted, contextual & personalized messages to customers which nudge them to complete key in-app actions - like Bill Pay Reminders, Card Activations and many more servicing and marketing intents.
- Built and launched a highly scalable enterprise marketing technology platform on AWS, enabling personalized in-app messaging to over 100 million customers.
- Defining the enterprise strategy for creating an enterprise authoritative data source to onboard contextual, behavioral and, customer, prospect and account attributes to allow for personalized - On-Demand, On-event and on-query marketing.
- Building Authoritative Marketing Data products for the enterprise and leveraging other enterprise data products.
- Work closely with the various LOB's, Divisional architects, Enterprise Data to define change management for LOB teams to align to the target Enterprise marketing strategy.
- Responsible for managing 2 Scrum teams. Team’s responsibilities include building centralized messaging platform leveraging from traditional ecosystem.
- Managed various aspects of Technical Architecture, Hiring, Individual & Team growth.
- Technology Ecosystem: AWS (S3, RDS, EC2, ECS, ALB, CloudFormation, Lambda, SNS), Web Front End (Angular, Node.js), Java, Springboot, COTS solution, CI/CD (Jenkins), DevOps (CloudFormation), Datadog, Splunk and Pager Duty.
- Led full-stack development of key platform components using Angular/Node.js, Java (Springboot), and databases such as Cassandra, RDS-Oracle, and Snowflake, resulting in a 20% improvement in application performance.
- Implemented CI/CD pipelines and automated testing, enabling continuous delivery and reducing deployment time by 30%.
- Worked closely with business, product, security, and architecture teams amongst others to deliver omni-channel marketing technology solutions.
- Take pride in building a well-managed platform that’s resilient, and have proactive monitoring in place.
Senior Manager (Engineering Leader) – GLOBAL ECOMMERCE EXPERIENCE B2B
DELL TECHNOLOGIES / EMC
05.2013 - 02.2024
- Engineering Manager for Dell.com Shopping Experience.
- Lead the Learn and Browse and Subscriptions Product Lines that drive an improved customer landing and navigation experience.
- Governance of quality and process for engineering teams for Dell.com to provide and agile, facile, and performant suite of distributed applications.
- Maintain relationships between other experience teams as well as dependencies, to provide holistic view of our customer journey.
- Periodic review of engineering performance, frequent 1x1s with direct reports and related team members to ensure the team continue functioning smoothly.
- Lead multiple teams in US and India (40+ engineers in current structure) to drive engineering roadmap.
- Frequent meetings with stakeholders to relate status of running initiatives, inform of future efforts, and adjust roadmaps/expectations per changes to focus.
- Responsible for partnering with business stakeholders to provide recommendations on capabilities to meet both strategic and financial objectives.
- Drive strategy, direction, and delivery for my organization.
- Lead Engineering team to transform the legacy IT function and enable the adoption of online modernization.
- Evaluate proposed features against financial benefit, customer experience, and scope of work to provide clear delineation between MVP needs vs gold-plating and align schedule for iterative development.
- Building a highly motivated team, apt technology enablement based on the needs, process/practices excellence, and delivering large scale projects.
- Clearly translate business needs into user stories aligned to customer personas in partnership with UX and Design team to outline experience expectations.
- Technology Road Map - Main contributor for oversight, multi-year planning/forecasting of Dell Ecommerce Experience.
Product Manager - SRO (Security Resiliency Organization) and Cyber Security
DELL TECHNOLOGIES / EMC
05.2013 - 02.2024
- Responsible for partnering with business stakeholders to provide recommendations on capabilities to meet both strategic and financial objectives.
- Working knowledge of all aspects of the Security Technology and Global Monitoring group.
- Work with internal stakeholders to develop security design and environment for Digital Assets.
- Facilitate cross-functional capability assessment and planning via regular review of requirements and user stories.
- Evaluate proposed features against financial benefit, customer experience, and scope of work to provide clear delineation between MVP needs vs gold-plating and align schedule for iterative development.
- Manage scope of work across DELL Global Security Organization to provide uniformity and consistency within the overall Physical, Cyber, Product Security standards.
- Clearly translate business needs into user stories aligned to customer personas in partnership with UX and Design team to outline experience expectations.
- Technology Road Map - Main contributor for oversight, multi-year planning/forecasting of Security Technology.
- Create a framework for integrated security system lifecycle management.
- Lead Product Management activities for the Dell Security and Streaming Data Platform (SDP) in collaboration with leaders across other core teams responsible for delivery of Dell’s unique software solutions. (e.g., Engineering, Services, Docs, Operations, etc.)
- Responsible for market research, customer requirements and feature definitions. Develop product roadmaps, product requirements, and go-to-market strategies.
- Collaborate with Senior Engineering and Product Stakeholders to research and plan product roadmaps based on Customer and Market opportunities.
- Promote and support a more agile, iterative development process for development and core team processes.
- Collaborate & present to/with Executive Team as part of progress and strategic planning.
Solution Architect / Senior Developer
DELL TECHNOLOGIES / EMC
05.2013 - 02.2024
- Architected the application based on the business requirements and provided the high-level design.
- Involved in SDLC life cycle from the Requirements to development, unit testing and deployment of the application module.
- Developed the application as per design and extensively used all the up-to-date technologies which benefits the business units.
- Analyze business and functional requirements to collaborate with the Applications Architect and functional leads to propose and document technical solutions.
- Architect and implement web application using ASP.NET Model View Controller (MVC) pattern.
- Developed middle tier components and ASP.Net pages using C#.
- Application is developed using the latest technologies HTML5, CSS3, jQuery, Json response, Restful Webservices, MVC.
- Used RSA and CST lockbox functionality to transfer the files and contents between MMCS securely.
- Coordinate with the offshore teams on the design changes, coding and unit testing.
- Provided leadership for code development, data models, source-to-Client mappings, documentation, project and resource management, performance tuning, security, and reporting tool environments.
- Provided communication, analytical, and problem-solving skills to help support the development process and to ensure that the project deliverables are met according to specifications.
Technical Lead / Senior Developer
WIPRO TECHNOLGIES
11.2007 - 05.2013
- Involved in SDLC life cycle from the Requirements to development, unit testing and deployment of the application module.
- Developed Business, Data and Presentation layers of the application.
- Extensively used .Net framework 3.5, C#, Visual Studio 2008 and Sql Server 2005.
- Designed using ASP.NET MVC4.0 framework.
- Designed relational database and normalizing them for SQL Server database and developed Stored Procedures, Triggers and SQL Queries.
- Developed middle tier components and ASP.Net pages using C#.
- Extensively used LINQ concepts.
- Implemented Webfarm scenario for disaster recovery and load balancing of the application.
- Implemented web services and Windows Communication Foundation (WCF).
- Manage the COSMOS Program (PMO).
- Interact with the REL Sales & Originations business team to understand the COSMOS Requirements.
- Helps architect strategic plan and manages the delivery and execution of key EMC marketing deliverables.
- Architecture the solution and Writing Design specification documents.
- Proposed the solution to the customers and given presentations how the solution will improve the process and increase the ROI.
- Involved in developing framework for the proposed solution.
- Support the previous versions of the product in Production environment.
- Coordinate with the offshore teams on the design changes, coding and unit testing.
- Engage with Testing and deployment teams.
- Publish Program metrics to the COSMOS Governance Committee.
Education
Masters in Computer Application -
Madras University
Skills
- AWS architecture
- Full-stack development
- Enterprise marketing strategy
- CI/CD implementation
- Technical leadership
- Agile methodologies
- Data-driven decision making
- Strategic planning
- Database development
- Problem solving
- Effective communication
- Cross-functional team leadership
- Influencing and negotiation
- Analytical thinking
Awards
- Dell Presidential Award FY 22
- Dell Champion Award FY 17
- Dell Silver Award FY 17
- Dell Champion Award FY 16
Previous Professional Experience
- Connex Info Systems Private Limited, India, 09/06/06, 11/07/07
- Ocwen Financial Solutions Pvt Ltd, India, 07/05/06, 09/06/06
- Intel, India, 01/05/05, 07/05/05
- 3M India PVT Ltd, India, 02/03/03, 01/05/05
Timeline
Senior Manager (Engineering Leader) – Enterprise Tech Marketing and Messaging
CAPITAL ONE
03.2024 - Current
Senior Manager (Engineering Leader) – GLOBAL ECOMMERCE EXPERIENCE B2B
DELL TECHNOLOGIES / EMC
05.2013 - 02.2024
Product Manager - SRO (Security Resiliency Organization) and Cyber Security
DELL TECHNOLOGIES / EMC
05.2013 - 02.2024
Solution Architect / Senior Developer
DELL TECHNOLOGIES / EMC
05.2013 - 02.2024
Technical Lead / Senior Developer
WIPRO TECHNOLGIES
11.2007 - 05.2013
Masters in Computer Application -
Madras University