Premtim Dula
Overview
10
10
years of professional experience
1
1
Certification
Work History
Expeditor/Food Runner
Castle Hill Inn
06.2023 - 09.2023
- Maintained an organized and well functioned kitchen.
- Order Verification: reviews incoming food orders to ensure accuracy, completeness, and adherence to customer specifications. Check that the kitchen team understands any special dietary requirements or allergy information.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Effective communication, convey orders and modifications clearly to the kitchen staff and provide updates to servers regarding order status.
General Manager
Kulla Dula Guesthouse
06.2018 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
Guitar Teacher
Misbah&Friends School of Music
09.2016 - 05.2023
- Developed lesson curriculum based on student skill level.
- Assessed each student's playing talent to tailor instruction to meet individual needs.
- Provided guitar instruction to students of varying age and skill levels.
- Developed comprehensive plans to increase repertoire, technical abilities and aural development.
- Created custom lesson plans for students, advised on equipment purchases and assigned personalized homework to maximize learning and enhance lesson plans.
Hotel Reservations Agent
Grand Hotel Prishtina
05.2022 - 03.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Managed online travel agencies and calendars.
Guitar Teacher
Prenk Jakova Music School
09.2021 - 06.2022
- Developed lesson curriculum based on student skill level.
- Assessed each student's playing talent to tailor instruction to meet individual needs.
- Encouraged creativity and self-discovery through experimentation with musical instruments.
- Provided guitar instruction to students of varying age and skill levels.
- Developed comprehensive plans to increase repertoire, technical abilities and aural development.
Guitar Teacher
International School of Prishtina
10.2014 - 06.2015
- Developed lesson curriculum based on student skill level.
- Assessed each student's playing talent to tailor instruction to meet individual needs.
- Encouraged creativity and self-discovery through experimentation with musical instruments.
- Took excerpts from various music texts to provide students with well-rounded knowledge and retained interest.
- Provided guitar instruction to students of varying age and skill levels.
- Developed comprehensive plans to increase repertoire, technical abilities and aural development.
Food Runner
Castle Hill Inn
05.2014 - 09.2014
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
Busser
Forty 1 North
06.2013 - 09.2013
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
Master of Music in Performance - Music Performance - Classical Guitar
University of Prishtina
Prishtina, Kosovo07.2020
Bachelor of Guitar - Music Performance - Classical Guitar
University of Prishtina
Prishtina, Kosovo01.2017
Skills
- Customer Service
- Effective Time Management
- Fast Learner
- Music Theory
- Guitar
- Communication Skills
- Computer Skills
- Leadership Skills
- Online Travel Agencies
- English Speaking
Accomplishments
Winner of different guitar competitions.
Jury member of guitar competitions.
Certification
- NYC Food Handlers Certification
Timeline
Expeditor/Food Runner
Castle Hill Inn
06.2023 - 09.2023
Hotel Reservations Agent
Grand Hotel Prishtina
05.2022 - 03.2023
Guitar Teacher
Prenk Jakova Music School
09.2021 - 06.2022
General Manager
Kulla Dula Guesthouse
06.2018 - 05.2023
Guitar Teacher
Misbah&Friends School of Music
09.2016 - 05.2023
Guitar Teacher
International School of Prishtina
10.2014 - 06.2015
Food Runner
Castle Hill Inn
05.2014 - 09.2014
Busser
Forty 1 North
06.2013 - 09.2013
Master of Music in Performance - Music Performance - Classical Guitar
University of Prishtina
Bachelor of Guitar - Music Performance - Classical Guitar
University of Prishtina
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