Calvin Parker
Summary
Over 10 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Specialist
Twins Auto Electric Mechanical Repairs
12.2019 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Coordinated consistent on-time deliveries of damage-free goods.
- Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
Facility Building Associate
Salvation Army Store
11.2016 - 10.2019
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Facility Building Associate
United South End Settlements
12.2011 - 04.2016
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Successfully negotiated contracts with vendors, securing favorable terms for the organization.
- Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
No Degree - CDL Certification
Parker CDL - Parker Professional Driving Schools
Avon, MA09.2014
High School Diploma -
Jeremiah E Burke High School
Dorchester, MA06.1990
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and Punctuality
- Patience and Tolerance
- Vehicle maintenance knowledge
- Safety protocols and procedures
- Effective Communication
- Load securing proficiency
- Critical thinking aptitude
- Physical stamina and strength
- Stress management capabilities
- Deadline Oriented Mindset
- Valid Driver's License
Certification
- Licensed CDL Driver - September2014
Timeline
Delivery Specialist
Twins Auto Electric Mechanical Repairs
12.2019 - Current
Facility Building Associate
Salvation Army Store
11.2016 - 10.2019
Facility Building Associate
United South End Settlements
12.2011 - 04.2016
No Degree - CDL Certification
Parker CDL - Parker Professional Driving Schools
High School Diploma -
Jeremiah E Burke High School
- Licensed CDL Driver - September2014
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