Prentice Mason
Sierra Vista,AZ
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Motivated team leader with a strong background in customer service management and kitchen operations. Proven ability to train and motivate staff while maintaining high standards of food quality and safety. Committed to enhancing team performance and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Crew Member
Arby's Restaurant
Sierra Vista, Arizona
08.2023 - Current
- Prepared food items according to established recipes and safety standards.
- Operated kitchen equipment while maintaining cleanliness and functionality.
- Collaborated with team members to ensure efficient order completion.
- Packaged menu items and placed drink orders into carriers for quick service.
- Maintained organized storage areas for food products and restaurant supplies.
- Monitored food quality for compliance with company presentation and temperature standards.
- Executed opening and closing tasks, including cleaning surfaces and restocking supplies.
- Delivered excellent customer service to foster a positive dining atmosphere.
Team Captain
MOD Pizza
Sierra Vista, AZ
02.2019 - 05.2023
- Delivered exceptional customer service while maintaining a positive demeanor during shifts.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Trained new employees on shift operations to enhance team efficiency.
- Delegated tasks effectively to maintain an organized work environment.
- Inspected food preparation areas to uphold sanitation standards consistently.
- Verified cash drawer accuracy during opening and closing shifts.
- Managed inventory by monitoring stock levels and ensuring product quality before use.
- Resolved customer complaints swiftly and professionally.
Line Cook
Texas Roadhouse Restaurant
Sierra Vista, AZ
06.2009 - 08.2019
- Consistently prepared food items adhering to recipes and portioning standards.
- Maintained cleanliness of food preparation areas, surfaces, and utensils.
- Restocked kitchen supplies promptly to ensure smooth operations.
- Collaborated with staff on orders and menu changes to enhance service.
- Executed multiple tasks efficiently in a fast-paced environment.
- Prepared dishes collaboratively, ensuring high customer satisfaction rates.
- Assisted team members during peak periods to maintain kitchen efficiency.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05-1998
Some College (No Degree) - Psychology
Cochise College
Sierra VistaSkills
- Customer service management
- Problem-solving strategies
- Team motivation and leadership
- Conflict resolution skills
- Collaboration and teamwork
- Positive mindset
- Flexible scheduling
- Policy enforcement
- Work assignment
- Inventory management
- Creative solutions
- Cash handling expertise
- Interpersonal relations
Timeline
Crew Member
Arby's Restaurant
08.2023 - Current
Team Captain
MOD Pizza
02.2019 - 05.2023
Line Cook
Texas Roadhouse Restaurant
06.2009 - 08.2019
Some College (No Degree) - Psychology
Cochise College
High School Diploma -
Buena High School