Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prentiss Rachal

Dallas

Summary

Dynamic Service Manager with a proven track record at Arrow Magnolia, excelling in culture development and productivity monitoring. Skilled in resolving customer complaints and fostering strong relationships, I leverage time management and goal-oriented strategies to enhance team performance and ensure service excellence. Committed to delivering effective solutions and maintaining high standards.

Overview

9
9
years of professional experience

Work History

Service Manager

Arrow Magnolia
01.2020 - Current
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Resolved customer complaints in professional and timely manner.

Warehouse Lead

Big Klass Logistics
11.2018 - 01.2020
  • Trained employees on equipment operation and safety protocols.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Maintained top performance standards while working in hot warehouse environment.
  • Followed verbal and written instructions to properly move and ship products.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.

CDL Truck Driver

Big Klass Logistics
04.2016 - 11.2018
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Education

CDL -

SWIFT Transportation
West Valley City, UT
01-2016

Inkster High School
Inkster, MI
05-2008

Skills

  • Culture development
  • Fluent in English
  • Productivity monitoring
  • Time management
  • Goal oriented

Timeline

Service Manager

Arrow Magnolia
01.2020 - Current

Warehouse Lead

Big Klass Logistics
11.2018 - 01.2020

CDL Truck Driver

Big Klass Logistics
04.2016 - 11.2018

CDL -

SWIFT Transportation

Inkster High School

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