Overview
Work History
Education
Skills
Websites
Certification
Honors Certificates
Projects
Timeline
Generic

Prerana Karki

Grand Prairie,TX

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT System Analyst

Infinite Computer Solutions
Rockville, MD
07.2023 - Current
  • Orchestrated database management operations using Microsoft SQL Server and Oracle, fortifying data integrity, and optimizing performance to streamline user access while maintaining stringent security protocols.
  • Mitigated Citrix and Remote Desktop hurdles, guaranteeing uninterrupted remote access, and fine-tuned AVD (Azure Virtual Desktop) to optimize virtual desktop performance.
  • Spearheaded cross-functional collaboration to refine troubleshooting procedures, enhance support efficiency, and meticulously document tickets, culminating in notable performance enhancements.
  • Instituted robust system security protocols, slashing cyber-attack risks by over 70% through proactive management of 2 Factor Authentication and implementation of secure password policies.
  • Coordinated seamless installation of updated computer systems utilizing iServe, Salesforce, and Genesys across diverse platforms, offering hands-on assistance to staff encountering technical challenges at Molina Healthcare.
  • Engineered technical specifications to bolster system scalability for high-demand applications, resulting in a 70% surge in operational responsiveness, while also developing user manuals and training materials to expedite onboarding and resolve a substantial backlog of support tickets post-major system malfunction.

Microsoft IT Support Specialist

Education At Work/ Strada Collaborative
Tempe, AZ
05.2022 - 09.2022
  • Provided exemplary technical assistance for a variety of Microsoft products, encompassing Teams, SharePoint, Exchange, Azure, Word, Excel, PowerPoint, and Outlook, ensuring seamless user experiences.
  • Engineered automation solutions utilizing PowerShell to streamline repetitive tasks, bolstering operational efficiency and mitigating manual errors.
  • Conducted comprehensive end-user training sessions on Office 365 applications, overseeing smooth installations, configurations, and updates.
  • Administered user accounts and permissions within Active Directory, while also deploying and troubleshooting desktop software and add-ons.
  • Applied timely software updates and patches to fortify security measures and safeguard users against potential vulnerabilities.
  • Offered multi-channel technical support via phone, chat, and email, and facilitated training sessions for new hires, emphasizing support protocols and knowledge base navigation, while adeptly managing challenging customer interactions through effective de-escalation techniques and positive customer engagement.

Customer Service Representative

Walmart Inc.
CHANDLER, AZ
10.2018 - 04.2023
  • Attained a customer satisfaction rate exceeding 90% through proficient management of customer inquiries, returns, and complaints.
  • Conducted accurate cash, credit, and debit transactions utilizing advanced point-of-sale technology.
  • Provided comprehensive training to new hires on customer service protocols and organizational policies.
  • Maintained composure and professionalism during high-pressure situations, effectively resolving tense encounters.
  • Educated customers on billing procedures, facilitated payment processing, and assisted with payment option setup.
  • Exhibited exceptional communication abilities in addressing product and consumer grievances, ensuring swift resolutions.

Education

Bachelor of Science: Information Technology -

Arizona State University, Mesa
05.2023

Skills

  • Languages: Java, Python, PHP
  • Technologies/Frameworks: MySQL, HTML, CSS, JavaScript, jQuery, Spring Boot, Azure, Networking, Bash Scripting, Active Directory
  • Additional Tools and Technologies: Big Data Tools, Amazon Web Services (AWS), Git, Postman, Jira, Docker, Cisco Packet Tracer, Wireshark, Citrix, Webstart, iServe, Salesforce, Kronos, Genesys and so on

Certification

Cisco Networking Academy- Introduction to Network Course (CCNAv7)

Honors Certificates

The Phi Theta Kappa International Honor Society

Projects

Web-based Recycling Pickup Application | Jan 2023 - May 2023

• Architected and developed an advanced recycling pickup app using PHP, HTML, CSS, and JavaScript.

  • Engineered a robust PhpMyAdmin database for customer information and pickup schedules, prioritizing data security.
  • Integrated additional tools such as Bootstrap for responsive design and jQuery for enhanced user interactions.
  • Leveraged Amazon RDS to optimize database management and ensure efficient data handling.
  • Deployed the application on AWS infrastructure, utilizing Amazon EC2 for high availability.

Library Database Design Project | Jan 2022 - Apr 2022

  • Spearheaded the design and implementation of a sophisticated Library Management System database using MySQL, emphasizing efficiency and scalability.
  • Developed and executed advanced MySQL queries, optimizing data insertion, updating, and retrieval processes for enhanced system performance.
  • Translated ER/EER models into a well-organized relational schema, demonstrating a deep understanding of database design principles.
  • Implemented validation checks, constraints, and normalization techniques to ensure accuracy, reliability, and efficiency of stored information.
  • Employed Git for version control, MySQL Workbench for visual design, and collaborated with cross-functional teams for effective project management.

Timeline

IT System Analyst

Infinite Computer Solutions
07.2023 - Current

Microsoft IT Support Specialist

Education At Work/ Strada Collaborative
05.2022 - 09.2022

Customer Service Representative

Walmart Inc.
10.2018 - 04.2023

Bachelor of Science: Information Technology -

Arizona State University, Mesa

Cisco Networking Academy- Introduction to Network Course (CCNAv7)

Similar Profiles

CREATE PROFILE
Prerana Karki