Prerana Karki
Fort Worth,TX
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT System Analyst
Infinite Computer Solutions
07.2023 - Current
- Played a crucial role in managing databases, utilizing tools such as Microsoft SQL Server and Oracle, ensuring data integrity, security, and optimizing performance to streamline access for end-users
- Addressed Citrix/Remote Desktop issues to ensure uninterrupted remote access for users and supported, optimized AVD (Azure Virtual Desktop) to facilitate efficient virtual desktop experiences
- Collaborated with cross-functional teams to streamline troubleshooting processes, optimize support efficiency, and document tickets, while also timely troubleshooting and debugging application issues, leading to improved performance metrics
- Implemented system security protocols and policies to ensure the confidentiality and integrity of data, reducing the risk of cyber-attacks by more than 70%, while proactively managing 2 Factor Authentication and implementing secure password policies to enhance the security posture of user accounts and systems for robust authentication
- Coordinated the installation of updated computer programs and systems using iServe, Salesforce, and Genesys across various platforms, while offering assistance to staff and users encountering computer malfunctions and program problems at Molina Healthcare
- Analyzed and developed technical specifications to enhance system scalability for high-demand applications, resulting in a 70% improvement in operational responsiveness
- Created user manuals and training materials to streamline onboarding processes, providing efficient support for the end-user base, and successfully resolved a record-breaking backlog of support tickets following a major system malfunction
- Acted as the single point of contact for customers during technical faults and security-related events, implementing security protocols such as antivirus updates and patches, and provided technical assistance to customers via phone and email support.
Microsoft IT Support Specialist
Education At Work
05.2022 - 09.2022
- Delivered top-tier technical support for an range of Microsoft products, including Teams, SharePoint, Exchange, Azure, Microsoft Word, Excel, PowerPoint, and Outlook
- Implemented automation solutions for routine tasks, utilizing tools such as PowerShell, increasing operational efficiency and reducing manual errors
- Conducted end-user training on Office 365 applications, ensuring smooth installations, configurations, and upgrades
- Managed user accounts and permissions in Active Directory, while also installing and supporting desktop software titles and add-ons
- Updated software versions with patches and new installations to close security loopholes and protect users
- Provided technical assistance to users via phone, chat, and email support
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
Bachelor of Science: Information Technology -
Arizona State University
Mesa, AZ05.2022
Skills
- Languages: Java, Python, PHP Big Data Technologies: Hadoop, Spark, Apache Kafka
- Web Technologies: HTML, CSS, JavaScript, jQuery, Spring Boot Databases: MySQL Cloud Platforms: AWS, Azure Version Control: Git API Tools: Postman Project Management: Jira, Microsoft Office 365, SharePoint Networking Tools: Cisco Packet Tracer, Wireshark Scripting: Bash, PowerShell Virtualization: Citrix, Azure Virtual Desktop Enterprise Software:, Salesforce, Kronos, Genesys, Intune, QNXT, iServe
Certification
Cisco Networking Academy- Introduction to Network Course (CCNAv7)
Honorscertificates
The Phi Theta Kappa International Honor Society
Projects
Web-Based Recycling Pickup Application
Developed: 01/01/23 - 05/01/23
- Designed and built an advanced recycling pickup application using PHP, HTML, CSS, and JavaScript.
- Created a secure PhpMyAdmin database to manage customer data and pickup schedules.
- Utilized Bootstrap for responsive design and jQuery for improved user interactions.
- Translated ER/EER models into a structured relational schema, showcasing expertise in database design.
- Optimized database management through Amazon RDS for efficient data handling.
- Deployed the application on AWS, leveraging Amazon EC2 to ensure high availability.
- Implemented continuous monitoring and streamlined maintenance processes for optimal performance and reliability.
Timeline
IT System Analyst
Infinite Computer Solutions
07.2023 - Current
Microsoft IT Support Specialist
Education At Work
05.2022 - 09.2022
Cisco Networking Academy- Introduction to Network Course (CCNAv7)
Bachelor of Science: Information Technology -
Arizona State University
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