Prerit S. Singh

In June2023, I joined the Account Open Global Team with a mission to drive innovation and modernization in the in-branch banking experience My role focuses on executing strategic product roadmaps and delivering a seamless, customer-centric digital experience within branches by integrating cutting-edge digital tools and technologies

Responsibilities:

• Engineered and delivered transformational microservices, including eSignature, Application Lifecycle, and the Digital Status Fulfillment Platform, achieving a dramatic reduction in in-branch account opening time by66% (from53 minutes to18 minutes), significantly enhancing Wells Fargo’s Digital In-Branch experience
• Orchestrated cross-functional synergy across enterprise-wide teams, including technology, XD (Experience Design), operations, and business units, to refine features, deliver innovative solutions, and successfully implement digital in-branch initiatives
• Secured senior management buy-in and drove platform modernization initiatives by presenting data-driven insights, aligning product vision with strategic goals, and delivering scalable solutions that enhanced operational efficiency
• Directed two Agile scrum teams of7 developers, managing sprint planning, backlog prioritization, and the delivery of high-quality solutions aligned with customer needs and business objectives
• Optimized microservice performance to improve uptime, transaction success, and customer satisfaction while streamlining application processing and document signing by20% to meet organizational goals
• Identified and communicated project risk and dependencies to stakeholders, implemented proactive mitigation strategies, and ensured on-time delivery of high-priority projects with minimal disruptions
• Mentored and coached new team members and cross-functional teams by conducting knowledge transfer sessions, creating presentations, and maintaining up-to-date documentation on products, best practices, and agile processes

In October2019, I joined the Enterprise Intelligent Automation Solutions group as a Product Owner, delivering automated solutions using Robotics Process Automation (RPA). I bridged Business and Technical teams, driving the analysis and resolution of highly complex business challenges to be solved with cutting-edge automated systems

Responsibilities:

• Championed the implementation of RPA-based automation solutions, ensuring seamless collaboration between business stakeholders and technical teams
• Served as the “Voice of the Customer,” driving alignment on business needs and solution outcomes.
• Simplified business requirements, user stories, and acceptance criteria while maintaining a robust backlog, achieving a 30% surge in operational efficiency.
• Spearheaded the design, configuration, and testing processes, providing regular progress updates to stakeholders.
• Eliminated project roadblocks by collaborating with Scrum Masters and developers, ensuring uninterrupted project progression.
• Defined and executed UAT (User Acceptance Testing) plans to validate solutions and ensure successful deployment.
• Conducted training sessions, gathered user insights, and implemented feedback-driven improvements
• Led design authority meetings, sprint reviews, and go/no-go decisions, ensuring solutions met business goals.

NICE RPA Implementation: Automated the manual process of revoking user application access across banking contact center applications using NICE RPA.Developed a solution that integrated APIs to perform RESTful GET calls, pulling user application information and enabling RPA bots to log in and execute access revocation tasks automatically, improving operational efficiency

Responsibilities:

• Developed and executed NICE RPA solutions, automating manual workflows, such as user application access revocation, achieving a50% reduction in processing time.
• Enhanced contact center operations by developing Real-Time Systems (RTS) solutions using NICE software for automation and analytics.
• Streamlined processes by integrating APIs with RPA tools, improving efficiency and scalability.
• Partnered with stakeholders to define requirements, create design documents, and lead end-to-end testing and deployment.
• Provided live demonstrations to stakeholders, ensuring buy-in and adoption of automation solutions.

The Authentication Hub is the single point of authentication across the bank for authenticating customers in online banking.It provides customer identification and authentication to various channels through multiple authentication mechanisms

Responsibilities:

• Managed end-to-end production support, problem/incident management, application monitoring, and triaging
• Delivered advanced troubleshooting and root-cause analysis for production issues, ensuring system stability and uptime
• Conducted vulnerability assessments and implemented enhancements, reducing system downtime
• Forged alliances with business and development teams to resolve escalations and improve operational efficiency

Developed a Java-based eScreeners application enabling registered users to stream and download media titles

Responsibilities

• Designed system architecture, including use case diagrams and sequence diagrams, for scalable, efficient solutions.
• Led unit testing, integration efforts, and defect resolution, ensuring seamless deployment and user satisfaction.
• Documented technical workflows and provided post-implementation support to users.