Prescilla DeLuna

• Front Office- Scheduling appointments,and insurance verifications, greeting and checking patients in and out, collection of copays. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times. Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Back Office-Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits. Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.

Home Health Aide- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation. Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences. Completed entries in log books, journals, and care plans to accurately document and report patient progress. Provided mobility assistance such as walking and regular exercising. Assisted disabled clients to support independence and well-being. Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance. Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.

• Resident Caregiver- assisted with all ADLs (bed baths, showers, toileting, cooking, feedings, and more according to doctor’s orders). Reported any changes, problems, or concerns on time to the nurse and family. Completed all paperwork and documentation in a timely manner. Served as an approachable resource for residents seeking advice or assistance with personal or academic issues. Attended, participated, and contributed to monthly staff meetings addressing resident needs. Responded to room transfers, incident reports, and maintenance requests. Assisted residents in preparing for activity and social programs.