Prescilla Trujillo
Denver,CO
Summary
Energetic Customer Service Representative with experience in administrative support and operations management. Coordinated scheduling for multiple crews in landscaping and concrete projects, ensuring timely execution of services while managing invoicing and compliance. Enhanced office efficiency through effective communication and strong organizational skills, fostering positive client relationships and maintaining accurate documentation.
Overview
29
29
years of professional experience
Work History
Property Maintenance
10.2023 - Current
- Multiple properties. Maintenance repairs. Landscaping. Snow removal. Move out/in cleaning. Demolition on newer units. Debris removal.
Administrative assistant
Orozco Landscaping & Concrete
09.2021 - 08.2023
- I was an administrative assistant at this company. We had 7 crews that handled Landscaping and Concrete. Scheduled concrete orders to ensure timely project execution. Ordered all material for both the landscaping and concrete divisions. I made calls to obtain quotes from various vendors for materials. Created invoices for our services and also made calls to collect payments from previous jobs that we had provided. Invoiced clients for all services that we provided. Logged monthly expenses and revenue. Read and replied to emails in a timely manner. Responded to emails promptly, ensuring effective communication with clients and colleagues.. Handled city inspections and processed lien waivers for concrete projects to maintain compliance.
- Scheduled landscaping crews and concrete jobsite appointments for daily operations
- Responded to customer inquiries via phone, providing information and assistance. and routed requests for Orozco Landscaping & Concrete
- Prepared invoices, estimates, and payment records for office files
Dispatcher
Metro Mix
10.2014 - 11.2020
- Dispatched Metro Mix concrete trucks to customer delivery sites
- Coordinated driver schedules with Metro Mix plant operations
- Monitored delivery routes and adjusted dispatch plans
- Managed operations at a high-volume concrete company. Handled a high volume of incoming calls. Guided drivers with accurate directions and special instructions to ensure timely deliveries.
Customer Service
HealthCare Outsourcing Network
09.2010 - 05.2012
- Answered and made calls in a busy call center for Montana hospital, assisting with collection of past due medical bills, addressing billing questions, setting up payment arrangements, processing insurance billing, and training new employees on collection processes.
- Monitored customer service standards and provided staff feedback to ensure quality customer service.
- Monitored customer service standards, providing actionable feedback to enhance service quality.
- Coached employees on effective customer service techniques to improve client interactions.
Medical Assistant
HealthOne Golden Family Medicine
09.2009 - 02.2010
- I had the pleasure of working with a family physician. Checked in patients, ensuring smooth workflow and timely consultation. Coordinated appointments to optimize patient schedule and reduce wait times. Answered the phones. Recorded patient vital signs during appointments. Performed blood draw procedures for laboratory testing. Administered injections to patients according to the doctor's prescriptions. Assisted the doctor as needed.
- Assisted providers with injections, procedures, and routine in-office treatment.
- Took vital signs and recorded patient histories in electronic health records.
- Prepared exam rooms for patient visits at Golden family medicine clinic.
Medical Assistant
Uptown Internal Medicine
01.2007 - 01.2009
- Assisted 3 internal medicine doctors in patient care and office operations. Performed lab technician duties while answering phones and scheduling appointments to ensure smooth clinic workflow. Communicated with insurance companies to verify coverage and resolve inquiries. Medical records keeping and filing.
- Assisted patient intake and rooming at a family medicine clinic.
- Measured vital signs and documented results in EMR.
- Prepared exam rooms and cleaned medical equipment.
Medical Assistant
Colorado Health Care Specialists
01.2002 - 01.2006
- 5 physician practice. I worked as a back office Medical Assistant. Checked in patients, recorded vital signs, performed blood draws, administered injections, and conducted ear lavages to ensure accurate patient assessments. I worked with a pulmonary specialist, so I also performed in-office nebulizer treatments as well as patient instructions on using certain inhalers and nasal washes. Coordinated specialty referrals and managed prior authorizations for medications to facilitate timely patient care. Scheduled outpatient tests and procedures, utilizing effective telephone communication skills to enhance patient experience.
- Welcomed patients to the clinic with a friendly demeanor. and prepared exam rooms at family medicine clinic.
- Measured and documented vital signs for patient assessments. and recorded medical histories for Golden Family Medicine.
- Greeted patients and prepared exam rooms at a family medicine clinic.
Cashier & Janitorial Duties
McDonalds
01.1998 - 01.1999
Medical Assistant
Centura Senior Health Center
01.2002
- Completed externship in a busy senior care clinic, gaining hands-on experience in patient care. Performed patient check-in, recorded vitals, and administered injections to support clinical operations.
- Supported patient intake at HealthOne Golden Family Medicine during primary care visits.
- Recorded vital signs and updated medical histories in electronic health records.
- Prepared exam rooms and sterilized medical instruments for family medicine appointments.
Education
Medical Assistant Diploma -
Concorde Career Institute
GED -
Jefferson County Public Schools
Skills
- Office Administration
- Dispatching
- Scheduling
- Logistics Coordination
- Project Coordination
- Field Operations
- Inventory Management
- Service Coordination
- Payment collection
- Customer Service
- Telephone communication
- Time management
- Problem Solving
- Resource Management
- Client Relations
- Scheduling Coordination
- Inventory management
Timeline
Property Maintenance
10.2023 - Current
Administrative assistant
Orozco Landscaping & Concrete
09.2021 - 08.2023
Dispatcher
Metro Mix
10.2014 - 11.2020
Customer Service
HealthCare Outsourcing Network
09.2010 - 05.2012
Medical Assistant
HealthOne Golden Family Medicine
09.2009 - 02.2010
Medical Assistant
Uptown Internal Medicine
01.2007 - 01.2009
Medical Assistant
Colorado Health Care Specialists
01.2002 - 01.2006
Medical Assistant
Centura Senior Health Center
01.2002
Cashier & Janitorial Duties
McDonalds
01.1998 - 01.1999
Medical Assistant Diploma -
Concorde Career Institute
GED -
Jefferson County Public Schools