Prescious Moore
Detroit,MI
Summary
I am a friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Skilled at using consumer feedback to improve customer service processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Beaumont Hospital
01.2020 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Patient Transporter
Beaumont Hospital
01.2020 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Team Leader
Burger King
09.2016 - 01.2024
- Trained and supervised a team of up to 10 employees
- Communicated effectively with all levels of staff and management
- Ensured compliance with all local, state and federal laws and regulations
- Maintained a clean and organized work environment
- Assisted in the development and implementation of business strategies
- Managed and monitored stock levels, ensuring accuracy of inventory
Assembler
Stellantis
06.2019 - 09.2023
- Resolved assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources
- Accurately documented all required entries in the Lot History Record
- Operated within the standard operating procedure (SOP) and assembly drawings
- Mounted assembled components such as transformers, resistors, transistors, capacitors, integrated circuits, and sockets, on chassis panel
- Surpassed production goals by exceeding record production with 50,000 bottles in one 8 hour shift
- This surpassed the prior record by 7,000
Customer Service Agent
CARDINAL HEALTH
05.2020 - 07.2023
- Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
- Field and redirect incoming calls to the appropriate destination
- Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
- Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments
- Process return authorizations and issue return labels for our customers
- Track and Trace customer orders to ensure delivery of products
- Assist our customers with web registrations and inquiries
- Process credit card payments for our customers
- Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & web with minimal supervision
- Edit customer orders as requested by our customers or sales
Benefit Verification Specialist
Kelly Connect
01.2018 - 09.2018
- Collects and reviews all patient insurance information needed to complete the benefit verification process
- Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs
- Verification process could include electronic validation of pharmacy coverage and medical eligibility
- Identifies any restrictions and details on how to expedite patient access
- Completes quality review of work as part of finalizing product
- Reports any reimbursement trends/delays to the supervisor
Healthcare Administrator
ABC Corp
08.2016 - 12.2017
- Demonstrating the ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines; while ensuring compliance with established policies and regulations within the department
- Ensuring safe care to patients, adhering to policies, procedures, monitoring, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
- Assisted with administrative duties by scheduling appointments, initiating telephone consultations, and verifying patient eligibility for patient care and treatment
- Created/managed schedules for 130 physicians/residents, providing appointment availability within 24 hours/achieving 100% customer satisfaction
- Maintained and monitored the supply of medical equipment, tools, documents, and other accessories
- Served as mentor and trainer to new hospital employees on software, policies, and procedures
Education
Medical Billing & Code
Dorsey
Roseville, MIDiploma - Computers
East English Village
Detroit, MI09.2016
Skills
- Organized
- Microsoft
- Healthcare
- Data Entry
- Problem Solving
- Computer Skills
- Documentation
- Workplace Communication
- Scheduling
- Leadership
- Training
- Work well under stress and in team
- Medical Terminology
- Tech Support
- Sales
- Customer Support
- Inbound/Outbound
- Billing
- Goal Setting
- Claim Processor
- Team Management
- Customer Service
- Motivation
Certification
Phlebotomist
Timeline
Customer Service Agent
CARDINAL HEALTH
05.2020 - 07.2023
Environmental Services Housekeeper
Beaumont Hospital
01.2020 - Current
Patient Transporter
Beaumont Hospital
01.2020 - Current
Assembler
Stellantis
06.2019 - 09.2023
Benefit Verification Specialist
Kelly Connect
01.2018 - 09.2018
Team Leader
Burger King
09.2016 - 01.2024
Healthcare Administrator
ABC Corp
08.2016 - 12.2017
Medical Billing & Code
Dorsey
Diploma - Computers
East English Village
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