Summary
Overview
Work History
Education
Skills
Industry Experience
Certifications And Technical Expertise
Certification
References
Timeline
Generic

Preshanna Soundararaj

Summary

Over 18 years of IT experience with 14 years as a Pega Architect focused on PRPC architecture, case management, and API integration. Achieved a 40% reduction in processing time through automation and process optimization in client onboarding. Expertise in delivering efficient solutions that improve operational performance and enhance client experiences. Recognized for designing advanced workflows and integrating systems to streamline operations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Pega Architect

CIGNA Evernorth /Express Scripts
04.2017 - Current
  • Led end-to-end transformation project to modernize client onboarding using Pega PRPC platform.
  • Centralized client acquisition operations, minimizing manual interventions and enhancing process efficiency.
  • Designed advanced workflows that automated decision-making and approvals, reducing processing time by 40%.
  • Automated repetitive tasks, including document generation and data entry, achieving substantial annual savings.
  • Streamlined data exchange via REST/SOAP APIs to improve accuracy and operational efficiency.
  • Developed dashboards providing real-time visibility into onboarding status for executives.
  • Engineered architectural solutions for healthcare facilities to enhance patient experience.
  • Utilized Pega PRPC, RPA, REST/SOAP APIs, and Agile methodologies in project execution.

Pega Tech Lead & Upgrade Specialist

Centene/HealthNet Corporation
06.2016 - 04.2017
  • The KIM Application is a comprehensive solution designed to manage Appeals and Grievances for members, enabling efficient reevaluation of decisions made by Payers regarding benefits and service coverage. The platform improves member satisfaction by streamlining workflows, automating decision-making, and ensuring timely responses to member requests, ultimately enhancing care quality.
  • User Experience: Enhanced engagement by integrating automated decision-making and notifications, leading to faster responses.
  • Grievance Management: Developed features to capture and process feedback on care quality, allowing for service improvements.
  • System Integration: Connected external systems via SOAP/REST APis for real-time data exchange, ensuring efficient processing.
  • System Upgrades: Implemented Pega upgrade technologies to enhance performance and reliability, aligning with industry standards.
  • Technologies: Pega PRPC, SOAP/REST APIs, Pega BPM, Pega Upgrades

Pega Senior System Architect

AMEX
04.2012 - 06.2016
  • Led the development and part of multiple projects handling claims management platform designed to automate and standardize the claims life cycle across multiple regions, including APAC, NAM, EMEA, and APAC. Built on Pega PRPC, the system enabled efficient claims processing from policy look up to financial approvals, adhering to regional regulations and line-of-business requirements. The platform significantly improved claim resolution speed and operational efficiency across AIG's global operations.
  • Case Management Design: Developed Pega Case Management work-flows, automating the end-to­ end claims lifecycle with task orchestration, SLA adherence, and automated routing.
  • System Integration: Integrated external policy databases and financial systems via SOAP/REST APis, enabling real-time policy lookup, coverage verification, and seamless payment processing.
  • Reporting & Analytics: Configured real-time Pega Reporting to track claims processing, adjuster productivity, financial reserves, and system performance.
  • Automated Claim Adjustments: Utilized Pega's business rules engine to automate claim adjustments, reducing manual approvals and ensuring regulatory compliance.
  • Technologies: Pega PRPC, SOAP/REST APis, Pega RPA, Pega Reporting, Pega Security Features

Java Developer

Wolters Kluwer Financial Services-Chase
06.2008 - 03.2012
  • Used Spring Framework to develop the Web application.
  • Configured Spring Web MVC Framework to implement MVC design patterns.
  • Implemented Spring MVC framework which includes writing Controller classes for handling requests, processing form submissions and performed validations using Commons validator.
  • Designed Java Components and integrated using spring framework for Hibernate Object/Relational persistence mechanism.
  • Used Spring Framework to integrate with Hibernate using Hibernate Template.
  • Developed the XML Schema and Web services for the data maintenance and structures.
  • Developed Java Messaging Service (JMS) with Message Driven Beans by configuring JMS Queues, Topics and Connection Factories.
  • Designing and development of exception report applications using JSF framework.
  • Implemented Web services components SOAP, WSDL, and UDDI to interact with external systems.

Java Developer

CITI Bank, USA
06.2007 - 05.2008
  • Designed coded, implemented, optimization and tested new features and modules for the derivatives system as part of an agile team and improved automation test suites.
  • Developed web components using MVC pattern under spring framework.
  • Performed requirement analysis, design changes, development and maintenance of the components using spring MVC.
  • Worked on spring modules like Dependency Injection, Aspect Oriented Programming and Spring Mail, Spring JMS and Spring Security.
  • Used spring framework to achieve loose coupling between the layers thus moving towards Service Oriented Architecture (SOA) exposed through Restful Services.
  • Used Hibernate extensively to have Database access mechanism with complex queries through Hibernate Query.
  • Wrote the SQL queries for CRUD operations and Stored Procedures.

Education

Bachelor of Engineering (B.E) - Computer Science & Engineering (CSE)

Anna University
Chennai, India
05-2007

Skills

  • Pega PRPC (v5–v8x, Infinity) – End-to-end case lifecycle design, class structure, rulesets, and application architecture
  • Case management – SLA configuration, work queues, assignments, escalations, and automated routing
  • Pega Robotics Automation – RPA and RDA solutions, desktop/web automation, and bot orchestration
  • Decisioning & AI – Pega Process AI, predictive models, adaptive decisioning, next-best-action strategies
  • Integration & APIs – REST, SOAP, MQ, JMS, File/SFTP, Database integrations (Connect-SQL, Connect-REST/SOAP)
  • UI/UX Development – Harnesses, Sections, Skins, Portals, DX APIs for modern responsive UIs
  • Security & Access Control – Roles, privileges, authentication (LDAP/SAML), encryption, compliance controls
  • Pega Deployment & Upgrade – Application packaging, migration, Pega 7/8x upgrade projects
  • Reporting & Analytics – Report Definitions, BIX, dashboards, real-time reporting
  • Agile & DevOps with Pega – Agile Studio, CI/CD pipelines (Jenkins, Azure DevOps), unit testing (PegaUnit)

Industry Experience

  • Healthcare
  • Insurance
  • Finance and Banking

Certifications And Technical Expertise

  • Expertise in robotic automation, streamlining workflows, and enhancing operational efficiency through process automation.
  • Skilled in data analytics, predictive modeling, and Al-powered automation to drive data-driven decisions within Pega.
  • Pega Senior System Architect - Proficient in designing and leading large-scale Pega solutions for enterprise-level projects across diverse industries.
  • Pega System Architect - Specialized in developing Pega PRPC-based applications, with a focus on case management business process automation, and integrations.

Certification

· Pega Certified System Architect (PCSA) - 2014

· Pega Certified Senior System Architect (PCSSA) - 2016

References

References available upon request.

Timeline

Pega Architect

CIGNA Evernorth /Express Scripts
04.2017 - Current

Pega Tech Lead & Upgrade Specialist

Centene/HealthNet Corporation
06.2016 - 04.2017

Pega Senior System Architect

AMEX
04.2012 - 06.2016

Java Developer

Wolters Kluwer Financial Services-Chase
06.2008 - 03.2012

Java Developer

CITI Bank, USA
06.2007 - 05.2008

Bachelor of Engineering (B.E) - Computer Science & Engineering (CSE)

Anna University

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Preshanna Soundararaj