Preshawn Long
Orlando,FL
Summary
Proactive and customer-focused, I excelled at Black Brew Bros Coffee by enhancing customer satisfaction and loyalty through exceptional service and resolving complaints swiftly. Adept in time management and a team leader, I significantly contributed to a positive and productive work environment, mastering both customer engagement and operational efficiency.
Overview
8
8
years of professional experience
Work History
Barista
Black Brew Bros Coffee
07.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Barnes and Nobles
01.2017 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Bachelor Of Nursing - Medicine
Jefferson State Community College
Birmingham, AL02.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Order taking
Timeline
Barista
Black Brew Bros Coffee
07.2021 - Current
Barista
Barnes and Nobles
01.2017 - 03.2020
Bachelor Of Nursing - Medicine
Jefferson State Community College
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