PRESIPHANIE DE SANTIAGO
El Paso,TX
Summary
Bilingual (English/Spanish) data-driven professional with 7+ years of experience supporting healthcare, government, and corporate operations. Strong background in CRM systems, Salesforce, data cleaning, MySQL, regex validation, and technical troubleshooting. Proven ability to improve data accuracy, ensure regulatory compliance, and streamline workflows in high-volume, regulated environments. Active Secret Clearance
Overview
4
4
years of professional experience
Work History
CASE AIDE
Vighter
- Supported intake, data entry, audits, and documentation for unaccompanied minors in compliance with ORR standards.
EXECUTIVE ADMINISTRATIVE ASSISTANT
Comprehensive Services
- Maintained sensitive records, improved filing systems, and supported executive operations in a regulated environment.
DATA COLLECTOR
Combined Technical
- Designed surveys, validated responses, and compiled datasets for research accuracy and reporting.
CUSTOMER SERVICE REPRESENTATIVE
Alorica
- Managed high-volume customer interactions while meeting strict quality and documentation metrics.
BILINGUAL ENROLLMENT ASSISTER
ASM Research LLC
05.2024 - 06.2025
- Processed and validated Medicaid enrollment data with 95% accuracy, ensuring CMS and state compliance.
- Utilized CRM systems to track, update, and reconcile records for 200+ clients per month.
- Identified data inconsistencies and documentation errors, reducing rework and improving turnaround time.
- Collaborated with internal teams via Microsoft Teams to resolve system, access, and application issues.
TEMPORARY CASE ANALYST II (REMOTE)
Cognosante
12.2023 - 05.2024
- Analyzed eligibility and enrollment discrepancies, improving reconciliation efficiency by 20%.
- Ensured strict compliance with CMS policies and confidentiality requirements.
- Performed issue triage, root-cause analysis, and detailed case documentation.
- Recommended workflow and system improvements that reduced processing delays and errors.
CLIENT TECHNICAL DATA ANALYST
Magnit Global
05.2023 - 09.2023
- Provided technical support via phone, chat, and email with a 90% first-contact resolution rate.
- Logged, tracked, and analyzed cases to identify recurring system and data issues.
- Escalated complex technical problems and coordinated resolutions with internal teams.
- Contributed recommendations that improved software usability and user experience.
DATA MANAGEMENT SPECIALIST
Milvian Solutions
08.2021 - 03.2022
- Collected, cleaned, and analyzed multisource datasets to ensure data integrity and accuracy.
- Supported leadership decision-making through trend analysis and reporting.
- Reduced manual data entry by 25% through workflow optimization and validation processes.
- Presented findings to both technical and non-technical stakeholders.
Education
BACHELOR OF SCIENCE - SOCIOLOGY
PARK UNIVERSITY
Skills
- Data cleaning & preparation
- Data validation
- Reconciliation
- Reporting
- MySQL
- Salesforce
- CRM platforms
- ODIN
- Regex pattern matching
- Error detection
- Root-cause analysis
- Citrix
- VPN
- Mainframe emulation sessions
- Microsoft Teams
- Documentation
- Cross-functional communication
- Regulatory compliance
- Process improvement
- Written communication
- Verbal communication
- Active Secret Clearance
References
References available upon request
Timeline
BILINGUAL ENROLLMENT ASSISTER
ASM Research LLC
05.2024 - 06.2025
TEMPORARY CASE ANALYST II (REMOTE)
Cognosante
12.2023 - 05.2024
CLIENT TECHNICAL DATA ANALYST
Magnit Global
05.2023 - 09.2023
DATA MANAGEMENT SPECIALIST
Milvian Solutions
08.2021 - 03.2022
CASE AIDE
Vighter
EXECUTIVE ADMINISTRATIVE ASSISTANT
Comprehensive Services
DATA COLLECTOR
Combined Technical
CUSTOMER SERVICE REPRESENTATIVE
Alorica
BACHELOR OF SCIENCE - SOCIOLOGY
PARK UNIVERSITY