Host and Food Runner
Pook’s Crawfish Hole
02.2025 - 06.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
