Dedicated professional with a strong focus on customer satisfaction and team collaboration. Proven ability to resolve conflicts and enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Braums Ice Cream And Dairy
Rockwall, TX
04.2026 - Current
Supervised daily operations to ensure smooth workflow and adherence to company standards.
Trained new team members on operational procedures and customer service best practices.
Implemented quality control measures to enhance product consistency and customer satisfaction.
Resolved customer complaints effectively, fostering positive experiences and repeat business.
Assisted in scheduling staff shifts to optimize coverage during peak hours and reduce wait times.
Collaborated with management on improving operational efficiency through process enhancements and staff feedback.
Trained new employees and delegated daily tasks and responsibilities.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Trainer
Braum's Ice Cream and Dairy Stores
Multiple Locations
05.2025 - 04.2026
Developed and implemented training programs for new staff, enhancing onboarding experience.
Collaborated with management to identify training needs based on operational goals.
Monitored and reported on training effectiveness, making adjustments as needed for improvement.
Mentored new hires, resulting in stronger staff development and increased productivity.
Crew Member
Braums Ice Cream And Dairy
Rockwall, TX
01.2023 - 05.2025
Provided excellent customer service and resolved inquiries efficiently.