Summary
Overview
Work History
Education
Skills
Timeline
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Presley Hancock
Open To Work

Presley Hancock

Fate

Summary

Dedicated professional with a strong focus on customer satisfaction and team collaboration. Proven ability to resolve conflicts and enhance operational efficiency.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Braums Ice Cream And Dairy
Rockwall, TX
04.2026 - Current
  • Supervised daily operations to ensure smooth workflow and adherence to company standards.
  • Trained new team members on operational procedures and customer service best practices.
  • Implemented quality control measures to enhance product consistency and customer satisfaction.
  • Resolved customer complaints effectively, fostering positive experiences and repeat business.
  • Assisted in scheduling staff shifts to optimize coverage during peak hours and reduce wait times.
  • Collaborated with management on improving operational efficiency through process enhancements and staff feedback.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Trainer

Braum's Ice Cream and Dairy Stores
Multiple Locations
05.2025 - 04.2026
  • Developed and implemented training programs for new staff, enhancing onboarding experience.
  • Collaborated with management to identify training needs based on operational goals.
  • Monitored and reported on training effectiveness, making adjustments as needed for improvement.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Crew Member

Braums Ice Cream And Dairy
Rockwall, TX
01.2023 - 05.2025
  • Provided excellent customer service and resolved inquiries efficiently.
  • Operated cash register, processed transactions accurately, and managed cash handling procedures.
  • Maintained cleanliness of dining area and equipment to ensure compliance with health regulations.
  • Worked front counter, drive-thru and other areas.

Education

Bachelor of Arts - Education - Special Education

East Texas A&M University
Commerce, TX
12-2027

Associate of Applied Science - Multidisciplinary Studies

Paris Junior College
Paris, TX
05-2025

High School Diploma -

Royse City High School
Royse City, TX
05-2025

Skills

  • Customer-oriented
  • Staff management and motivation
  • Cash handling expertise
  • Conflict resolution techniques
  • Team collaboration and leadership

Timeline

Shift Supervisor

Braums Ice Cream And Dairy
04.2026 - Current

Trainer

Braum's Ice Cream and Dairy Stores
05.2025 - 04.2026

Crew Member

Braums Ice Cream And Dairy
01.2023 - 05.2025

Bachelor of Arts - Education - Special Education

East Texas A&M University

Associate of Applied Science - Multidisciplinary Studies

Paris Junior College

High School Diploma -

Royse City High School