Presley Glenn
Gilbert
Summary
Dedicated Pool Manager with a strong history at City of Chandler Aquatics, recognized for exceptional customer service and effective problem-solving. Successfully developed innovative programs that boosted patron satisfaction and fostered robust community partnerships. Proficient in staff training and emergency response, committed to maintaining a safe and enjoyable environment for all visitors.
Overview
6
6
years of professional experience
Work History
Swimming Pool Manager
City Of Chandler Aquatics
Chandler
02.2025 - Current
- Addressed complex customer relations issues using effective problem-solving techniques.
- Oversaw swimming activities to identify potential hazards.
- Established strong relationships with local schools and organizations in order to promote increased usage of pool facilities.
- Organized regular meetings to enhance staff communication.
- Executed rapid response to medical and hazardous materials emergencies as per protocols.
- Created and maintained an effective system of scheduling staff members in order to meet daily operational needs.
- Collaborated with vendors to procure supplies, equipment, and other materials required for day-to-day operations.
- Implemented innovative programs designed to improve patron satisfaction levels.
- Coordinated special events including swim meets and aquatic classes for diverse age groups.
- Developed and implemented a comprehensive safety plan for the pool area, ensuring adherence to local regulations and standards.
- Facilitated skill development in pool maintenance for both new and existing staff.
- Managed cash registers accurately while balancing receipts against sales transactions each shift.
- Conducted routine maintenance tasks, including checking water chemistry levels.
- Provided direction to lifeguards regarding emergency situations, first aid protocols, and customer service initiatives.
- Directed pool cleaning operations to ensure optimal cleanliness and functionality.
Water Safety Instructor
City of Chandler
Chandler
02.2021 - Current
- Taught all age groups the importance of water safety.
- Conducted swimming lessons tailored to different age groups.
- Created lesson plans and used resources to provide an efficient service.
Lifeguard
City of Chandler
Chandler
04.2020 - Current
- Received training in water safety and rescue.
- Efficient in first aid and CPR.
- Maintained the safety of the pool and patrons.
- Created a clean and safe environment for over 1,000 people daily.
- Participated in daily rescue drills to practice life-saving measures.
- Enforce rules to ensure the safety of the patrons throughout the day.
- Developed strong interpersonal and problem-solving skills through customer service experience.
- Utilized excellent communication, organizational, and time management skills while maintaining safety standards.
Manager Kid's Club
EOS Fitness
Gilbert
10.2023 - 05.2025
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Demonstrated strong multitasking skills in managing daily operations.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
- Conducted regular staff meetings to foster effective communication and performance.
Team Member
Dairy Queen
Queen Creek
11.2023 - 05.2024
- Prepared and served food items according to company standards.
- Maintained cleanliness of dining area and kitchen equipment.
- Handled cash transactions and processed customer orders efficiently.
- Collaborated with team members to ensure smooth service flow.
- Stocked inventory and organized supplies for quick access.
- Greeted customers upon entering the store with friendly demeanor.
Education
Bachelor of Science - Neurosciences, Physiology, and Behavior Sciences, Educational Studies
Arizona State University
Tempe, Arizona11.2025
High School Diploma -
Casteel High School
Queen Creek, Arizona05.2022
Skills
- Communication
- Customer service
- Teamwork
- Dependability
- First Aid/CPR
- Patience
- Behavioral management
- Responsible
- Problem solving
- Staff training
- Lesson planning
Timeline
Swimming Pool Manager
City Of Chandler Aquatics
02.2025 - Current
Team Member
Dairy Queen
11.2023 - 05.2024
Manager Kid's Club
EOS Fitness
10.2023 - 05.2025
Water Safety Instructor
City of Chandler
02.2021 - Current
Lifeguard
City of Chandler
04.2020 - Current
Bachelor of Science - Neurosciences, Physiology, and Behavior Sciences, Educational Studies
Arizona State University
High School Diploma -
Casteel High School