Presli Allie
College Station,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Dutch Bros and Bluebell Creameries. Adept at time management and exceptional customer service, consistently increased loyalty through active listening and friendly interactions. Skilled in cash handling and fostering team collaboration, significantly contributing to a positive and professional work environment.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros
2023.05 - 2024.08
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Used POS system to accurately enter orders and process payments.
Customer Service Representative
Bluebell Creameries
2019.05 - 2021.08
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor Of Science - Psychology
Texas A&M University
College Station, TX12.2024
Brenham High School
Brenham, TX06.2021
Skills
- Time management
- Friendly and outgoing
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Order taking
- Team collaboration
- Positive and professional
Timeline
Barista
Dutch Bros
2023.05 - 2024.08
Customer Service Representative
Bluebell Creameries
2019.05 - 2021.08
Bachelor Of Science - Psychology
Texas A&M University
Brenham High School