Preslie Helka
flat rock
Summary
Reliable and responsible team player with a background in customer service and facility supervision. Experienced in handling busy environments, assisting guests, and ensuring safety standards are followed, Known for strong communication, reliability, and the ability to multitask while maintaining a positive and professional attitude.
Overview
5
5
years of professional experience
Work History
Concession Aid
City of Trenton
3101 West Road
01.2021 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Ice Rink Attendant
City of Trenton
3101 West Road
01.2021 - Current
- Assisted patrons with skate rentals, ensuring proper equipment usage and safety compliance.
- Led emergency response efforts, ensuring swift action during incidents or accidents.
- Increased rink efficiency with timely and accurate completion of daily operation logs and incident reports.
- Managed large crowds effectively during busy holiday seasons while maintaining orderliness within the facility.
- Prevented accidents with prompt attention to spills or hazards on the ice surface throughout operating hours.
- Contributed to staff development by participating in training sessions or workshops related to job responsibilities or industry trends.
- Contributed to team success through effective communication with coworkers during shift changes and high-traffic periods.
- Ensured safety compliance by monitoring public skate sessions and enforcing rink rules among patrons.
- Demonstrated flexibility by performing various tasks as needed, including cashier duties, equipment maintenance, or event preparation.
- Provided excellent customer service, addressing inquiries regarding schedules, programs, and general facility information.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Pool Supervisor
City of Trenton
3101 West Road
01.2021 - Current
- Resolved customer inquiries and complaints effectively, enhancing overall guest satisfaction at the facility.
- Analyzed operational workflows, recommending process improvements to increase efficiency and reduce downtime.
- Boosted customer satisfaction through timely resolution of complaints or concerns raised by patrons.
- Reduced accident rates through consistent monitoring and proactive intervention in potentially hazardous situations.
- Enhanced pool safety by implementing and enforcing strict rules and regulations.
- Facilitated effective communication between staff members and upper management to ensure smooth operations and address any concerns in a timely manner.
- Spearheaded efforts to maintain high levels of cleanliness across all areas of the facility, contributing to a pleasant environment for patrons.
- Scanned main areas to monitor for any safety risks.
- Attentively monitored swimmers to identify distress.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Education
Associate of Applied Science -
Wayne County Community College
Detroit, MIHigh School Diploma -
Flat Rock Community High School
Flat Rock, MISkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Critical thinking
- Decision-making
- Organization and time management
- Flexible and adaptable
- Excellent communication
Timeline
Concession Aid
City of Trenton
01.2021 - Current
Ice Rink Attendant
City of Trenton
01.2021 - Current
Pool Supervisor
City of Trenton
01.2021 - Current
Associate of Applied Science -
Wayne County Community College
High School Diploma -
Flat Rock Community High School