Preston Dark

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• Provide all tiers of support.
• Act support for system/network degradation/outages
• Completed projects that included roll out new technologies across the company , Such as phones, networks and systems
• Provide support for all servers and applications
• Manages hardware, server, software and Multi-Functional Printers
• Integrate enterprise applications with cloud services for delivery of data to all users
• Manage and assist with IT needs with multiple locations throughout the southeast region.
• Resolve and maintain Computer systems and act as support for system degradations/outages
• Deploy, configure and support operating systems on desktop, mobile and VMs
• Deploy FortiNet Access Points
• User powershell to onboard and offboard users
• Perform Crowdstrike updates on PCs company wide
• Monitor and mitigated email phishing/whaling attempts
• Monitored Email forwarding actions
• Review and recommend changes to security policies for computer system and emails
• Maintain inventory of all equipment, software, and licenses.
• Ensure PCs were up to security compliance by adding devices and users to security and group polices
• Collaborated with cross-functional teams and software vendors to identify root causes of recurring issues, implementing long-term solutions that improved overall system stability.

• Documented all transactions and support interactions in ticketing system for future reference and addition to knowledge base.
• Provided basic end-user troubleshooting and desktop support on Windows, and Mac systems.
• Develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance IT procurement and vendor communications.
• Responded to support requests from end users and patiently guided individuals through basic troubleshooting tasks.
• Creation of end-user system, network and application accounts. Including but not limited to support for AD and Office365 applications Performed tests of functionality, security and performance of different workstations and devices.
• Monitor tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource .
• Diagnose and resolve technical hardware and software issues.