Aaron Tullis
Janesville,WI
Summary
Experienced Desktop Support Specialist with a proven ability to analyze, diagnose, and resolve computer user support issues. Provides comprehensive technical support and successfully resolves complex technical challenges. Possesses extensive knowledge of standard operating systems and networking protocols, ensuring seamless functionality and optimal performance. Delivers top-notch customer service and collaborates effectively with cross-functional teams to ensure user satisfaction.
Overview
15
15
years of professional experience
Work History
Help Desk 2 (contracted, AE Business Solutions)
State of Wisconsin, Dept of Public Instruction
12.2023 - Current
- Full lifecycle ticket management
- Laptop imaging
- Asset Management
- User profile management
- Software installations, license management
- Organize and prioritize workload, focusing on critical ticket triage
- Provide top-tier customer support daily
- Daily coordination and effective team communication
- Efficiently pivot and adjust to new directives and task changes from management
Owner/Operator Specialist
Bits & Bytes PC Repair
01.2010 - Current
- Provided installation, troubleshooting, and maintenance of Windows 7 & 10
- Installed, configured, and troubleshooted Microsoft Office 365
- Planned, installed, configured, and maintained networking
- Performed software and hardware installation/troubleshooting, and virus/malware removal.
Systems Administrator (contracted, Intratek)
William S. Middleton Memorial Veterans Hospital
02.2023 - 09.2023
- Public Trust Security Clearance
- Ticket resolution
- Provide top-tier customer support daily
- Laptop Imaging
- User Profile Management
- Asset Management
- Remote Desktop Management
Desktop Support Technician
Computers Nationwide
10.2021 - 10.2022
- Manage and resolve external business customer inquiries with professionalism
- Full lifecycle ticket management
- Organize and prioritize workload, focusing on critical ticket triage
- Provide top-tier customer support daily
- Lenovo Certified Repair Technician
- Desktop and Laptop imaging
- Conducted on-location visits to address customer needs
- Software installations
- Daily coordination and effective team communication
Desktop Support Technician (contacted, Experis)
Sub Zero
11.2020 - 01.2021
- Ticket Management and resolution
- Provide top-tier customer support daily
- Organize and prioritize workload daily
- Daily coordination and effective team communication
- Laptop imaging
- User profile management
- Software installations
Help Desk Analyst (contracted, TEKSystems)
American Family Insurance
06.2018 - 08.2020
- Full lifecycle ticket management
- Provide top-tier customer support daily
- Organize and prioritize workload, focusing on critical ticket triage
- Software installations
- Daily coordination and effective team communication
PC Technician (contracted, Educated Solutions Corp
Dedicated Computing
01.2018 - 04.2018
- Built servers in alignment with customer specifications for external clients
- Performed post-build server testing and reconfigured servers as needed to ensure quality
- Server Imaging per client specs
- Prepared and securely packaged servers for safe shipment
Education
Bachelor of Science - Information Technology Management
Upper Iowa University
Blackhawk Tech Branch, Janesville, WI01.2012
Skills
- 15 years experience with desktop and laptop setup, configuration, imaging, component replacement
- Licensing and Warranty Claims
- 5 years experience with A\V setup
- Office 2016 - Microsoft 365
- Microsoft 365 Admin
- Adobe Admin
- Windows OS: 7, 10 and 11
- Active Directory, Azure AD
- Exchange, Exchange Online
- Microsoft Configuration Manager
- ITSM's: Service Now, Footprints, ConnectWise, Solar Winds
- Inventory and Asset Management
- Time Management and Task Prioritization
Volunteer Experience
2012, Present, Guest and registration services, security, general technical and AV setup/support for multiple conventions throughout Wisconsin and Minnesota
Timeline
Help Desk 2 (contracted, AE Business Solutions)
State of Wisconsin, Dept of Public Instruction
12.2023 - Current
Systems Administrator (contracted, Intratek)
William S. Middleton Memorial Veterans Hospital
02.2023 - 09.2023
Desktop Support Technician
Computers Nationwide
10.2021 - 10.2022
Desktop Support Technician (contacted, Experis)
Sub Zero
11.2020 - 01.2021
Help Desk Analyst (contracted, TEKSystems)
American Family Insurance
06.2018 - 08.2020
PC Technician (contracted, Educated Solutions Corp
Dedicated Computing
01.2018 - 04.2018
Owner/Operator Specialist
Bits & Bytes PC Repair
01.2010 - Current
Bachelor of Science - Information Technology Management
Upper Iowa University
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