Preston Hathcock
Highlands,NC
Summary
Dynamic massage therapist with expertise in Swedish and deep tissue techniques, honed at Old Edwards Inn and Spa. Recognized for exceptional customer service and empathetic communication, enhancing client satisfaction. Proven ability in team building and time management, ensuring a clean and organized environment while delivering tailored treatments for optimal relaxation.
Overview
6
6
years of professional experience
Work History
Massage Therapist
Old Edwards Inn and Spa
Highlands, NC
09.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Offered aromatherapy, hot stones, body polishes as part of massage treatments.
Lead Spa Attendant
Old Edwards Inn and Spa
Highlands, NC
02.2021 - 09.2023
- Trained new spa attendants to ensure consistent quality of service and adherence to spa protocols.
- Managed daily operations, maintaining high standards of cleanliness and organization throughout the facility.
- Addressed customer concerns promptly and professionally, resolving issues in a timely manner to preserve client satisfaction.
- Coordinated staff schedules to maximize coverage during peak hours while minimizing labor costs.
- Facilitated team meetings focused on improving service quality through sharing best practices from within the department.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
Sandwich Artist
SUBWAY®Restaurants
Franklin, NC
03.2019 - 02.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Massage Therapy License - Massage Therapy
Center For Massage & Natural Health
Asheville, NC08.2023
High School Diploma -
Franklin High School
Franklin, NC06.2021
Skills
- Swedish, deep tissue, hot stones, body polishes, mud wraps and other body treatments/ modalities
- Time management
- Team building
- Customer Service
Timeline
Massage Therapist
Old Edwards Inn and Spa
09.2023 - Current
Lead Spa Attendant
Old Edwards Inn and Spa
02.2021 - 09.2023
Sandwich Artist
SUBWAY®Restaurants
03.2019 - 02.2021
Massage Therapy License - Massage Therapy
Center For Massage & Natural Health
High School Diploma -
Franklin High School