Dynamic professional with a proven track record in hospitality, excelling in operations management and guest relations. Skilled in leading teams to enhance productivity and customer satisfaction, demonstrated by efficiently managing a team of 50 and coordinating successful weekly events. Expert in multitasking within fast-paced settings, ensuring top-notch service and operational excellence.
Overview
2
2
years of professional experience
Work History
Barback
Pasta Italian Fresca LLC
San Diego
03.2024 - Current
Maintained knowledge of current drink recipes to ensure accurate cocktail information for guests.
Prepared mixed drinks with accurate measurements
Worked in close collaboration with team members to ensure customers received high-quality service.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Effectively multitasked within fast-paced environment.
Provided efficient support to bartenders, ensuring smooth operation during peak hours.
Participated in ongoing training to enhance job skills and knowledge.
Provided excellent customer service while interacting with guests in a friendly manner.
Food Hall Supervisor
Geronimo Hospitality Group
Boise, ID
06.2022 - 07.2023
Determined consumer needs to provide products and services appealing to larger market.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Managed a team of 50 employees, ensuring high productivity and quality standards were met.
Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Trained new employees on company policies, job duties, and performance expectations.
Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Coordinated with musicians and neighboring businesses around the area to provide weekly entertainment in the food hall.