Preston Ochoa
Carlsbad,CA
Summary
Dedicated and detail-oriented customer service professional with proven success in high-volume environments. Known for strong multitasking skills, effective communication, and resolving guest concerns to maintain smooth, efficient operations.
Overview
5
5
years of professional experience
Work History
Pool Server
L'Auberge Del Mar
04.2025 - 10.2025
- Cultivated high-level customer loyalty by consistently delivering exceptional service and anticipating needs, reflecting the personalized attention required in a luxury hotel environment.
- Resolved guest complaints effectively, fostering positive relationships and repeat business.
- Implemented cleaning and maintenance schedules for pool area to uphold safety standards.
- Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
Server Assistant
L'Auberge Del Mar
05.2022 - 04.2025
- Assisted servers in delivering food and beverages promptly to enhance guest satisfaction.
- Responded to guest inquiries and concerns, fostering positive dining experiences through effective communication.
- Greeted customers warmly to provide exceptional customer service.
Restaurant Server
Peninsula Lounge
12.2023 - 06.2024
- Elevated the guest experience by proactively anticipating needs and cultivating a high level of personalized care.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Developed and maintained relationships with regular customers to promote loyalty.
- Cultivated warm relationships with regular customers.
Basketball Mentor
Shooting Stars
09.2021 - 12.2022
- Created a fun atmosphere for kids with disabilities to play basketball.
- Mentored the fundamental skills of basketball in an encouraging and supportive environment.
- Acted as a positive role model for team participants and the community.
Sports Mental Health Club Leader
La Costa Canyon High School
03.2021 - 05.2022
- Led a student wellness program to promote an inclusive environment and provide mental and emotional support.
- Created a positive environment for students to share past or current experiences that affected their mental health.
Education
Professional Pilot Training Program
Pinnacle Aviation
Carlsbad, CAUndergraduate Coursework in Biology
University of Arizona
Tucson, AZHigh School Diploma -
La Costa Canyon High School
Encinitas, CA06.2022
Skills
- Self-Motivated
- Teamwork and Collaboration
- Decision Making
- Conflict Resolution
- Mentoring Young Athletes
- Organization and Time Management
- Dependable and Responsible
- Flexible and Adaptable
Accomplishments
- Promoted from Server Assistant to Full-Time Pool Server due to strong performance, reliability, and customer service skills (Spring 2025).
- Served as a student leader in a sports mental health club, supporting athlete well-being and promoting a positive team culture.
Timeline
Pool Server
L'Auberge Del Mar
04.2025 - 10.2025
Restaurant Server
Peninsula Lounge
12.2023 - 06.2024
Server Assistant
L'Auberge Del Mar
05.2022 - 04.2025
Basketball Mentor
Shooting Stars
09.2021 - 12.2022
Sports Mental Health Club Leader
La Costa Canyon High School
03.2021 - 05.2022
High School Diploma -
La Costa Canyon High School
Professional Pilot Training Program
Pinnacle Aviation
Undergraduate Coursework in Biology
University of Arizona